'Kevin Can Wait' cancellation: CBS exec reveals what went wrong

"Kevin Can Wait" fans are getting some answers about why the CBS sitcom was cancelled.

CBS announced last weekend that the Kevin James-starring show wasn't renewed for a third season, shocking the show's loyal viewers just one season into the much-discussed on-screen reunion of James and former "King Of Queens" co-star, Leah Remini.

Of course, that reunion wasn't without controversy. "Kevin Can Wait" famously killed off the character of James' original co-star, Erinn Hayes, in order to make room for Remini -- a move that didn't sit well with everyone, and ended up playing a role in the show's eventual demise.

"Creatively, the show made a choice at the beginning of last year," CBS Entertainment senior executive vice president Thom Sherman said, IndieWire reports. "We agreed to go along with it and unfortunately the audience didn't respond to it."

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Leah Remini and Kevin James together
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Leah Remini and Kevin James together
Leah Remini & Kevin James (Photo by Terry McGinnis/WireImage)
Kevin James, Leah Remini and Jerry Stiller present at the 53rd Annual Prime-Time Emmy Awards held at the Shubert Theatre, Los Angeles, CA., Nov. 4, 2001. (photo by Kevin Winter/Getty Images)
Leah Remini and Kevin James during 19th Annual The William S. Paley Television Festival Presents 'The King of Queens' at Directors Guild Theater in Beverly Hills, California, United States. (Photo by Maury Phillips/WireImage)
LOS ANGELES - SEPTEMBER 24: Leah Remini, Kevin James and Jerry Stiller star in The King of Queens. (Photo by Cliff Lipson/CBS via Getty Images)
LOS ANGELES - SEPTEMBER 24: Leah Remini and Kevin James star as Carrie and Doug Heffernan on The King of Queens. (Photo by Cliff Lipson/CBS via Getty Images)
LOS ANGELES - DECEMBER 13: 'S'poor House' - Arthur (Jerry Stiller, left) gets insulted when the Heffernan home is invaded by mold and Doug (Kevin James) and Carrie (Leah Remini) call upon Doug's father for financial help rather than ask him, on The King of Queens, scheduled to air on the CBS Television Network. (Photo by Robert Voets/ CBS via Getty Images)
LOS ANGELES - MARCH 14: 'Bed Spread' -- When Doug (Kevin James) and Carrie's (Leah Remini) bed breaks, they are forced to borrow Deacon's kids' twin beds and quickly discover that sleeping in their own bed is pretty nice. However this new found independence is short lived, when both start missing each other's company on The King of Queens, scheduled to air on the CBS Television Network. (Photo by Robert Voets/CBS via Getty Images)
LOS ANGELES - AUGUST 8: 'King Pong' - Doug 's (pictured, Kevin James) manhood is put to the test when he keeps losing in ping-pong to both Carrie (pictured, Leah Remini) and Arthur, on The King of Queens, scheduled to air on the CBS Television Network. (Photo by RON P. JAFFE/CBS via Getty Images)
LOS ANGELES - JANUARY 8: 'Hi, School' -- When Doug (Kevin James, right) starts hanging around his old high school, he runs into his former coach who treats him like a hero, but he takes it a little too far when he shows up to a pep rally in his old jersey which forces Carrie (Leah Remini, left) to confront him about his behavior in 'Hi, School' on The King of Queens, Wednesdays on the CBS Television Network. (Photo by Monty Brinton/CBS via Getty Images)
American comedian and actor Kevin James and actress Leah Remini, as Doug and Carrie Heffernan, sit side by side on a sofa in a scene from the television comedy 'The King of Queens' entitled 'Vocal Discord,' Los Angeles, California, September 26, 2005. (Photo by Robert Voets/CBS Photo Archive/Getty Images)
LOS ANGELES - SEPTEMBER 23: 'Inn Escapable' -- Doug (Kevin James, right) and Carrie (Leah Remini, left) stars on The King of Queens scheduled to air on the CBS Television Network. (Photo by Robert Voets/CBS via Getty Images)
LOS ANGELES - MAY 23: 'Acting Out'-- Danny (Gary Valentine), Spence (Oswalt Patton) Carrie (Leah Remini) and Doug (Kevin James) star in The King of Queens, scheduled to air on the CBS Television Network. (Photo by Robert Voets/CBS via Getty Images)
CULVER CITY, CA - JANUARY 25: (L-R) Actress Leah Remini and actors Kevin James and Jerry Stiller attend the 'King of Queens' party celebrating the show's 200th episode at Sony Studios on January 25, 2007 in Culver City, California. (Photo by Frederick M. Brown/Getty Images)
HOLLYWOOD- MARCH 17: (L-R) Actors Jerry Stiller and Kevin James and actress Leah Remini attend 'The King of Queens' final season wrap party at Boulevard 3 on March 17, 2007 in Hollywood, California. (Photo by Frederick M. Brown/Getty Images)
HOLLYWOOD- MARCH 17: (L-R) Actor Kevin James and actress Leah Remini attend 'The King of Queens' final season wrap party at Boulevard 3 on March 17, 2007 in Hollywood, California. (Photo by Frederick M. Brown/Getty Images)
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SEE ALSO: Kevin James and Leah Remini respond to ‘Kevin Can Wait' cancellation

Once the show made the controversial creative change, which James had previously thought would give the show a "lengthier" run, the audience started to fall off and ratings continuously dropped throughout its second season.

"It was a strong show for us, and it had a lot of decline this year, it was headed in the wrong direction," CBS Entertainment president Kelly Kahl said. "The numbers were going down. Looking forward, it didn't look like a show that could anchor a night for us."

Reacting to the cancellation earlier this week, both James and Remini thanked fans for supporting the show during its short run.

"I want to say thank you to all the fans for the love and support," James wrote on Instagram. "I was so blessed to be able to work every day with the most amazing cast, crew, writers and support team! Thank you all!"

"I want to say thank you to the amazing cast, crew, producers, and the writers of ['Kevin Can Wait']," Remini said. "You accepted me with open arms. For me to get to work with [Kevin James] day in and day out was a Godsend."

40 PHOTOS
Leah Remini out and about
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Leah Remini out and about
BEVERLY HILLS, CALIFORNIA - JUNE 02: Leah Remini, recipient of the Impact Award, poses in the press room during the Critics' Choice Real TV Awards at The Beverly Hilton Hotel on June 02, 2019 in Beverly Hills, California. (Photo by Rich Fury/Getty Images)
BEVERLY HILLS, CALIFORNIA - JUNE 02: Leah Remini accepts the Impact Award onstage during the Critics' Choice Real TV Awards at The Beverly Hilton Hotel on June 02, 2019 in Beverly Hills, California. (Photo by Alberto E. Rodriguez/Getty Images)
BEVERLY HILLS, CALIFORNIA - MAY 21: Leah Remini attends the 44th Annual Gracies Awards, hosted by The Alliance for Women in Media Foundation at the Beverly Wilshire Four Seasons Hotel on May 21, 2019 in Beverly Hills, California. (Photo by Jean Baptiste Lacroix/WireImage)
LOS ANGELES - DECEMBER 20: The Late Late Show with James Corden airing Tuesday, December 18, 2018, with guests Jennifer Lopez, Leah Remini, and musical guests Black Eyed Peas. (Photo by Terence Patrick/CBS via Getty Images)
WATCH WHAT HAPPENS LIVE WITH ANDY COHEN -- Pictured (l-r): Jennifer Lopez and Leah Remini -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
WATCH WHAT HAPPENS LIVE WITH ANDY COHEN -- Pictured: Leah Remini -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
REGAL UNION SQUARE THEATRE, NEW YORK, UNITED STATES - 2018/12/12: Leah Remini attends the world premiere of 'Second Act' at Regal Union Square Theatre. (Photo by Lev Radin/Pacific Press/LightRocket via Getty Images)
NEW YORK, NEW YORK - DECEMBER 12: Leah Remini attends "Second Act" World Premiere at Regal Union Square Theatre, Stadium 14 on December 12, 2018 in New York City. (Photo by John Lamparski/WireImage)
NEW YORK, NY - DECEMBER 12: Leah Remini takes part in SiriusXM's Town Hall with the cast of 'Second Act' hosted by Andy Cohen at SiriusXM Studios on December 12, 2018 in New York City. (Photo by Cindy Ord/Getty Images for SiriusXM)
THE VIEW - Jennifer Lopez and Leah Remini are the guests today, Wednesday 12/12/18 on Walt Disney Television via Getty Images's "The View." "The View" airs Monday-Friday (11:00 am-12:00 pm, ET) on the Walt Disney Television via Getty Images Television Network. (Photo by Lou Rocco/Walt Disney Television via Getty Images via Getty Images) JENNIFER LOPEZ, LEAH REMINI, SUNNY HOSTIN, MEGHAN MCCAIN
LOS ANGELES, CA - DECEMBER 09: Jennifer Lopez;Leah Remini pose at the Photo Call For STX Films' "Second Act" at Four Seasons Hotel Los Angeles at Beverly Hills on December 9, 2018 in Los Angeles, California. (Photo by Steve Granitz/WireImage)
LOS ANGELES, CA - SEPTEMBER 09: Actress Leah Remini attends the 2018 Creative Arts Emmy Awards - Day 2 at the Microsoft Theater on September 9, 2018 in Los Angeles, California. (Photo by Paul Archuleta/FilmMagic)
MALIBU, CA - JULY 14: Leah Remini attends the HollyRod 20th Annual DesignCare at Cross Creek Farm on July 14, 2018 in Malibu, California. (Photo by Tiffany Rose/Getty Images for HollyRod Foundation)
LAS VEGAS, NV - MAY 19: Professional Dancer and Chippendales celebrity guest host Tony Dovolani (L) and actress Leah Remini attend Chippendales at the Rio Hotel & Casino on May 19, 2018 in Las Vegas, Nevada. (Photo by Bryan Steffy/Getty Images)
HOLLYWOOD, CA - MAY 17: Leah Remini attends 'Leah Remini: Scientology and the Aftermath' FYC Screening at Linwood Dunn Theater at the Pickford Center for Motion Study on May 17, 2018 in Hollywood, California. (Photo by Michael Kovac/Getty Images for A&E Networks)
NEW YORK, NY - MARCH 15: Actor Leah Remini attends the 2018 A+E Upfront on March 15, 2018 in New York City. (Photo by Bryan Bedder/Getty Images for A+E)
BEVERLY HILLS, CA - JANUARY 20: Leah Remini attends the 29th Annual Producers Guild Awards at The Beverly Hilton Hotel on January 20, 2018 in Beverly Hills, California. (Photo by JB Lacroix/ WireImage)
NEW YORK, NY - AUGUST 07: Actress Leah Remini enters the 'The Late Show With Stephen Colbert' taping at the Ed Sullivan Theater on August 07, 2017 in New York City. (Photo by Ray Tamarra/GC Images)
NEW YORK, NY - APRIL 05: Billy Joel and Leah Remini perfom at the newly rennovated Nassau Coliseum, Long Island on April 5, 2017 in New York City. (Photo by Kevin Mazur/Getty Images)
NEW YORK, NY - APRIL 05: Kevin James, Leah Remini and Tony Dovolani backstage before Billy Joel perfoms at the newly rennovated Nassau Coliseum, Long Island on April 5, 2017 in New York City. (Photo by Kevin Mazur/Getty Images)
BEVERLY HILLS, CA - AUGUST 05: Actor/producer Leah Remini at the 33rd Annual Television Critics Association Awards during the 2017 Summer TCA Tour at The Beverly Hilton Hotel on August 5, 2017 in Beverly Hills, California. (Photo by Frederick M. Brown/Getty Images)
NEW YORK - FEBRUARY 30: 'Sting of Queens: Part One' and 'Sting of Queens: Part Two'-- Kevin begrudgingly agrees to come out of retirement briefly to reprise an undercover assignment where he and his old rival Vanessa Cellucci (Leah Remini), once again, pose as husband and wife. Also, Donna is up for a promotion, Kendra gets accepted to law school, and Chale gets a lucrative new job, on part one of the two-part first season finale of KEVIN CAN WAIT, Monday, May 1 (8:00-8:30 PM, ET/PT) and Monday, May 8 (8:00-8:30 PM, ET/PT) on the CBS Television Network. Pictured: Leah Remini, Kevin James. (Photo By Jeff Neumann/CBS via Getty Images)
NEW YORK, NY - APRIL 05: Kevin James and Leah Remini backstage before Billy Joel perfoms at the newly rennovated Nassau Coliseum, Long Island on April 5, 2017 in New York City. (Photo by Kevin Mazur/Getty Images)
WATCH WHAT HAPPENS LIVE -- Pictured: Leah Remini -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
WATCH WHAT HAPPENS LIVE -- Pictured: Leah Remini -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
NEW YORK, NY - NOVEMBER 29: Leah Remini visits the SiriusXM Studio on November 29, 2016 in New York City. (Photo by Noam Galai/Getty Images)
LAS VEGAS, NV - JULY 24: Jennifer Lopez and Leah Remini attend Jennifer Lopez's birthday at Nobu Villa Atop Nobu Hotel at Caesars Palace on July 24, 2016 in Las Vegas, Nevada. (Photo by Denise Truscello/WireImage)
MATCH GAME Airdate: July 17, 2016 - The iconic panel game show MATCH GAME, hosted by Golden Globe and Emmy Award-winning actor Alec Baldwin, returns to primetime airing on SUNDAYS (10-11pm, ET) on the ABC Television Network. (Photo by Heidi Gutman/ABC via Getty Images) LEAH REMINI
MY KITCHEN RULES: L-R: Guest stars Leah Remini and Vicky Marshall in the Leah Remini Gets Artsy episode of MY KITCHEN RULES airing Thursday, Feb. 16 (9:01-10:00 PM ET/PT) on FOX. (Photo by FOX via Getty Images)
LAS VEGAS, NV - JANUARY 20: Cheryl Burke, Derek Hough and Leah Remini attend the opening JENNIFER LOPEZ: ALL I HAVE at Planet Hollywood Resort & Casino on January 20, 2016 in Las Vegas, Nevada. (Photo by Denise Truscello/WireImage)
ENCINO, CA - APRIL 07: Kym Gold, Leah Remini and Holly Robinson Peete attend the Stella & Dot Trunk Show to benefit The HollyRod Foundation on April 7, 2016 in Encino, California. (Photo by Araya Diaz/Getty Images for Stella & Dot)
LAS VEGAS, NV - JANUARY 20: Actress Leah Remini arrives at the launch of Jennifer Lopez's residency 'JENNIFER LOPEZ: ALL I HAVE' at Planet Hollwood Resort & Casino on January 20, 2016 in Las Vegas, Nevada. (Photo by David Becker/WireImage)
LOS ANGELES, CA - DECEMBER 08: Actress Leah Remini signs copies of her new book 'Troublemaker: Surviving Hollywood and Scientology' at Barnes & Noble at The Grove on December 8, 2015 in Los Angeles, California. (Photo by Paul Archuleta/Getty Images)
WATCH WHAT HAPPENS LIVE -- Pictured: Leah Remini -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
WATCH WHAT HAPPENS LIVE -- Pictured (l-r): Leah Remini and Gloria Estefan -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
NEW YORK, NY - NOVEMBER 04: Leah Remini promotes her book 'Troublemaker: Surviving Hollywood and Scientology' at Barnes & Noble Tribeca on November 4, 2015 in New York City. (Photo by D Dipasupil/Getty Images)
THE VIEW - Leah Remini (book, Troublemaker: Surviving Hollywood and Scientology) is the guest today, Tuesday, November 3, 2015 on ABC's 'The View.' 'The View' airs Monday-Friday (11:00 am-12:00 pm, ET) on the ABC Television Network. (Photo by Lou Rocco/ABC via Getty Images)
WATCH WHAT HAPPENS LIVE -- Pictured: Leah Remini -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
LONG BEACH, CA - SEPTEMBER 21: Actress Leah Remini attends the Life is Good Supports Dream Court Opening - BGCLB event on September 21, 2015 in Long Beach, California. (Photo by Jesse Grant/Getty Images for Life is Good)
WATCH WHAT HAPPENS LIVE -- Pictured (l-r): Leah Remini and Josh Gad -- (Photo by: Charles Sykes/Bravo/NBCU Photo Bank via Getty Images)
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