Airline apologizes after denying flight to veteran, service dog

Before you go, we thought you'd like these...
Before you go close icon
Airline Apologizes After Denying Flight To Veteran, Service Dog


American Airlines has issued an apology to a Marine Corps veteran after accusing him of traveling with a fake service dog and denying them a flight home.

Jason Haag tours the U.S. explaining how service dogs can help wounded veterans like him. Haag was wounded while serving his country and later received Axel, his service dog to help him manage post-traumatic stress disorder and a traumatic brain injury.

"Axel has saved my life there's no doubt about that."

Without any issue, the two boarded an American Airlines flight last week from Virginia to Los Angeles where Axel was named Service Dog of the Year at the 2015 Association Hero Dog Awards.

But when they tried to board a flight home an American Airlines gate agent said no.

"The first question the guy asked me was very combative. He asked me if my dog was real, and if he was a real service dog. I started to list off his tasks and he just cut me off and said, 'You are non-compliant and I'm not going to let you fly.'"

The two were able to catch a different flight home the next day and the airline issued an apology but Haag says it's not enough.

He wants to work with the airline to come up with a better process for people traveling with service dogs to make it easier to fly.

According to ServiceDogCentral.org there are more than 380,000 service dogs across the country.

Related: See dogs at work with the police and military:
1 PHOTOS
Police and Military dogs
See Gallery
Airline apologizes after denying flight to veteran, service dog
HIDE CAPTION
SHOW CAPTION
of
SEE ALL
BACK TO SLIDE


More from AOL.com:
Rare 'smiling' dolphin spotted off the Australian coast
Deputy does incredible feat for homeless mother and children
The 15 most expensive cities for tourists to visit
Read Full Story

Sign up for Breaking News by AOL to get the latest breaking news alerts and updates delivered straight to your inbox.

Subscribe to our other newsletters

Emails may offer personalized content or ads. Learn more. You may unsubscribe any time.

From Our Partners

This Elephant Was Separated From Her Mother As A Baby - But She's About To Get A Huge This Elephant Was Separated From Her Mother As A Baby - But She's About To Get A Huge
Man Built This Contraption In His Backyard - And Even He Was Surprised How Well It Worked Man Built This Contraption In His Backyard - And Even He Was Surprised How Well It Worked
19 of the Creepiest, Most Inexplicable Things People Ever Experienced 19 of the Creepiest, Most Inexplicable Things People Ever Experienced