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Delivery company allegedly leaves package on roof

Delivery Company Allegedly Leaves Package On Roof

A British man found that the package he'd been waiting for was delivered to his roof. We'd hate to be the customer service representative who was assigned to this case.



Benjamin Ward was shocked to find that a delivery person working for the British shipping company Hermes had left a package on Ward's roof.

At least the carrier left a note behind -- checking the "other" box and scribbling "stuck on roof - sorry."

Well, sometimes 'sorry' just isn't good enough. Ward posted about it on Twitter, writing: "Thanks @myhermes for delivering my parcel so it's 20ft high stuck to the roof! Great care taken!"

​Ward's post has been re-tweeted more than 3,000 times, leading to a pretty comical conversation with other users. Many wanted to know how the package even got on the roof, to which Ward replied: "Trying to throw it over the house, I think!" ​One user wrote: "At least they delivered it."

The London Evening Standard confirms that a delivery person for the company did respond to Ward's complaints by bringing a ladder to his home and retrieving the package.

Ward finally got to open the box, which contained clothes for his son, and he says the incident didn't really make him mad at all. He told Daily Mirror: "I just laughed. ... I shared it on Twitter expecting a few re-tweets and it just went crazy. ... It was more funny than anything else, so I don't really want to make a big deal of it."

The social media buzz can only be making things worse for the already-struggling company, though.

At the beginning of this year the British nonprofit financial review MoneyWise ranked Hermes as one of the worst shipping firms in the U.K. The conclusion came from a poll of 9,000 people, 30 percent of whom gave Hermes a negative rating.

Ward's story is even being picked up by major U.S. news networks such as Fox News.

With that said, Hermes' case of Twitter-shaming isn't the worst we've heard. That title likely goes to British Airways.

Last year a man made headlines when he bought $1,000 worth of promoted tweets in the U.K. and New York City areas after the airline lost his father's luggage. His anti-advertisement reached over 76,000 user's timelines.

The Daily Dot reported that the man's only goal was getting his father's bags back. After doing so he tweeted: "I got what I wanted. I win."

There might be some debate over whether paying $1,000 versus simply talking to a customer service rep should be considered a win. One thing is clear, though: With Twitter, companies have nowhere to hide their mistakes.

Man Tweets Hilarious Note Left by Parcel Service That Left Delivery on His Roof


Related:
Hermes Shipping
Famous Twitter Rants
Celebrity Twitter Accounts
Customer Service Tweets
Shipping Companies in the UK
Social Media Complaints

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Join the discussion

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Estelle August 12 2014 at 10:27 AM

Question to AOL: Why does EVERY news story have to be accompanied by a friggin' video!

Flag Reply +16 rate up
8 replies
Mike August 12 2014 at 8:11 AM

Where's Mary Poppins when you need her?

Flag Reply +7 rate up
3 replies
roeskid6 August 12 2014 at 12:39 PM

I don't know, it seems like a perfectly safe place to leave it to me! Better than leaving it on the front porch for anyone to grab! Plus it gives the homeowner a good excuse to clean his gutters when he retrieves it!

Flag Reply +4 rate up
Stryyder56 August 12 2014 at 9:59 AM

Sometimes sorry is not good enough? I think it is, just ask the IRS........so sorry, won't happen again............oops, lost eh emails, so sorry.......won't happen again. I guess the delivery guy was way to enthusiastic when delivering..................

Flag Reply +3 rate up
1 reply
vaygollybum1 Stryyder56 August 12 2014 at 10:20 PM

At least he got it down.

Flag Reply 0 rate up
Patricia,,,,, August 12 2014 at 10:21 AM

That was just a stupid article....

Flag Reply +2 rate up
LL August 12 2014 at 1:44 PM

This delivery guy was a newspaper deliver boy fo far too long - and still thinking that tossing the object of delivery is the way to go - and as we all know, our daily papaer has been found in odd places.

Flag Reply +1 rate up
jvt1984 August 12 2014 at 8:58 AM

Well, at least the delivery person was not stuck on the roof.

Flag Reply +1 rate up
1 reply
brennemanbelkin jvt1984 August 13 2014 at 12:01 AM

But his uncle Jack was.
(You know the rest)

Flag Reply 0 rate up
Denver333 August 12 2014 at 11:26 AM

Somehow the words 'I don't really want to make a big deal of it', and posting this non story on twitter, then with the aol hack writers, seem at odds...you can now sue or something...so don't be disengenuous.

Flag Reply +1 rate up
1 reply
vaygollybum1 Denver333 August 12 2014 at 10:21 PM

How about , he just thought it funny? Most others did too.

Flag Reply 0 rate up
brenhatestwinkie August 12 2014 at 1:02 PM

NICE TO KNOW THE UK HAS IT;S SHARE OF MORONS

Flag Reply +1 rate up
1 reply
Choicana brenhatestwinkie August 12 2014 at 6:54 PM

You have shown there is srious doubt about the legality of your ancestors and you got a nregtive 150 on the IQ test

Flag Reply 0 rate up
1 reply
rothhammer1 Choicana August 13 2014 at 3:21 AM

"Nregitive?"....... are you "srious?"

Flag 0 rate up
vincent.barnes1 August 12 2014 at 5:11 PM

Wow ..be greatful it was dếlivered. In the U.S. the Post Office just throws it in the dumpster..

Flag Reply +1 rate up
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