If Kerry Drake missed his connecting flight, he wouldn’t get to the hospital in time to say goodbye to his mother. Drake got the news on the morning of January 24 that his mother, who had been ill for years from rheumatoid arthritis and had been especially sick the last four months, was dying. To get to his mother in Lubbock, Texas, the San Francisco resident booked a United Airlines flight, with only 40 minutes between connecting flights in Houston.
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