AMR, parent of American Airlines, has, in a remarkably short period of time, ruined its relationships with shareholders, bondholders, pilots, customers, suppliers, and most of its other employees. The November 2011 Chapter 11 filings of AMR virtually wiped out shareholders. Recently, American also cut its financial obligations to airplane manufacturers and holders of the corporation's debt. It has been bickering with its pilots for months over compensation, and the mass layoffs that often accompany bankruptcy proceedings began long ago. American's image with passengers has taken a beating too: It was recently named the U.S. carrier with the rudest employees, and according to the ACSI, has the worst customer service of any carrier in America.