IT Insight: Your IT productivity suite
Does your organization have ad-hoc, disparate network systems patchworked together? Without a straightforward way for management to track issues, trends, or to quickly resolve problems, your employees struggle with service request insufficiencies and prompt resolutions.
How can you reduce IT insufficiencies and deliver a better experience to your employees? You need a customized productivity suite of IT tools and services, carefully curated to enhance standards, leverage your technology, and protect your data and information.
A dedicated ticketing system platform, with customized fields allows you to track all service request types, sub types, urgency, and timeframe. For example, a request type could be an email issue, with a sub-type of a password reset or MFA issue. Another common service request type could be for your line-of-business application, with a subtype of a performance, printing, reporting, or password reset issue. Having a dedicated ticketing system platform centralizes user help desk requests and allows you to identify and prioritize common trends or issues, then quickly create a plan to resolve them.
Many organizations have no documentation standards or systems that provide their team readily available information that is secure to help solve their IT issues. A documentation portal system that is priority, encrypted and tracks all things IT is necessity. How beneficial it is to have all your key documents in ONE portal! From vendor information, passwords, how-to guides, and line-of-business application specifics to security information, policies, and procedures…it is all at your fingertips!
You can also set permissions, so whenever there is IT staff turnover, data is not within their personal systems or worse, in their heads! With a centralized portal, you will always have up-to-date information to quickly support your employees and business operations.
A remote monitoring and management tool, or “RMM” agent enables you to gain control of any system on your network for remote support remediation. With that, your managed service provider can also run updates and security patching for all your network devices and key line-of-business applications. One of the industry's best remote access tools, from Datto, also has one of the lowest footprints for optimized performance.
RMM reporting delivers complete information on your network, devices, warranty, configuration system, and helps your team plan and map your technology plan, budget, and timeframe to replace your devices as needed. Combined with Bitdefender renowned antivirus, your business benefits from a solid foundation to maintain, update, and support your entire network.
A mature, managed services and security provider, should embrace an extensive scripting library that your team will have access to. Automate and resolve items in the background so that you will have more time to be proactive, and work on the needed projects and technology that helps drive your business.
Custom dashboards and reporting, which are all customizable, display any of your data in the format that you desire. These dashboards can also alert you if any of this data falls out of your standard expectations.
PCGiT’s exclusive client portal system, Hub360, tracks and displays anything IT. It allows uploads of specific company information and acts as a central repository for things like training videos, how-to guides, and processes to help your organization operate more efficiently.
Following are examples of effective productivity suite services that PCGiT has enabled for clients:
Microsoft 365 licensing and subscriptions per user
List of all workstations and last login
Security alerts
Customized dashboards that provide actionable insights
Ticketing system with customized dropdowns to help prioritize and resolve issues.
PC and notebook user set-ups
Microsoft Office training videos
HR processes for employee onboarding
F-A-Qs for common employee technical requests
For an unsurpassed IT experience for your employees and your business, an IT Productivity Suite is an enormous value-add for your business. PCGiT-your IT productivity specialists! Find us at: https://www.pcgit.com/.
JoAnn Hodgdon is vice president and co-founder of Portsmouth Computer Group (PCGiT) with her husband David. PCG provides comprehensive managed IT services, business continuity, security, cloud computing and Virtual CIO services to their clients. You may reach her at joann@pcgit.com or at www.pcgit.com.
This article originally appeared on Portsmouth Herald: IT Insight: Your IT productivity suite
