Colonial Pipeline customers experiencing shipping issues after network hack

After having its systems hacked two weeks ago, Colonial Pipeline is experiencing network issues that are making it difficult for customers to track fuel shipments, according to Bloomberg.

As of Tuesday morning, Colonial customers have reportedly been unable to track and modify orders, though fuel appears to be flowing through the country’s largest fuel system, which moves 2.5 million barrels of materials along the East Coast daily.

In an aerial view, fuel holding tanks are seen at Colonial Pipeline's Dorsey Junction Station on May 13, 2021 in Washington, DC. (Drew Angerer / Getty Images/)

Colonial reportedly sent a notice to shippers acknowledging the network issues, adding that the problems were being addressed. Service from the pipeline had been shutdown by a ransomware attack for five days before restarting operations May 12.

The fuel company wrote on its website Monday that it was “transporting refined products (gasoline, diesel and jet fuel) at normal levels, but said it would take time “for the fuel supply chain to fully catch-up.”

They assured customers on Tuesday that the problems customers are seeing now were not related to hacking.

“Our internal server that runs our nomination system experienced intermittent disruptions this morning due to some of the hardening efforts that are ongoing and part of our restoration process,” Colonial Pipeline tweeted. “These issues were not related to the ransomware or any type of reinfection.”