Bally Sports: App is working, so you should be able to watch Detroit Red Wings, Pistons
Updated at 6:38 p.m.
Regarding possible refunds for viewers affected by the Bally Sports app this week, the company told the Free Press this evening that, "We are issuing credits to highly affected users. For more information, consumers can email our Customer Service team at https://help.ballysports.com/ContactUs/Form"
Viewers who rely on the Bally Sports app and website to watch the Detroit Red Wings and Pistons have endured a frustrating start to the week.
Monday's games — featuring the Wings at the New York Islanders and the Pistons at the Oklahoma City Thunder —could not be viewed online because of a technical issue prevented users from logging into the service.
Two nights later, on Wednesday when the Pistons were playing at home against the Portland Trail Blazers, it was still an issue.
Whitney Burak, vice president of communications at Bally, told the Free Press the problem finally has been resolved.
"Service was restored at approximately 9:30pm ET last night for users streaming on the Bally Sports app and website," Burak said via email Thursday.
[ If you don't have Bally Sports Detroit, you can sign up for Fubo with a free trial to watch the Wings and Pistons all season long. ]
Thursday's game between the Red Wings and Florida Panthers is on Bally Sports Detroit Extra, and Thursday's Pistons game at the New Orleans Pelicans is on Bally Sports Detroit.
The Wings and Pistons were also both in action Monday, and app viewers weren't happy they couldn't watch either team.
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Greg Hammaren, senior vice president/GM of Bally Sports, said of Monday's problems that they "were cruising along right on schedule until we were informed that the highly regarded third party identity service called Okta is currently experiencing a widespread outage and preventing users from logging in to our service."
While all games have been viewable on cable television, streaming services have become increasingly popular in recent years. In mid-2022, Bally Sports released its own direct-to-consumer streaming service, which costs $19.99 a month or $189.99 for a year.
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This article originally appeared on Detroit Free Press: Bally Sports says app up and running after 3 days of problems
