Democratic caucus results delayed by mobile app issues

DES MOINES, Iowa (AP) — Problems with a mobile app appeared to force a delay in reporting the results of the Iowa caucuses Monday, as the campaigns, voters and the media pressed party officials for an explanation and got few answers.

An Iowa Democratic Party official pointed to “quality control” as the source of the delays — but noted that about a quarter of the state's nearly 1,700 precincts have reported their data already. The party also said the delay was not caused by a “hack or an intrusion.”

But other officials blamed technology. Des Moines County Democratic Chair Tom Courtney said he heard that in precincts across his county, including his own, a mobile app created for caucus organizers to report results to the party was "a mess."

Precinct leaders were instead calling in their results to the Democratic Party headquarters, and "they weren't answering the phones in Des Moines" because, Courtney speculated, they were mobbed with calls.

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Democratic debate in Des Moines, Iowa
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Democratic debate in Des Moines, Iowa
(L-R) Democratic presidential hopefuls billionaire-philanthropist Tom Steyer, Massachusetts Senator Elizabeth Warren, Former Vice President Joe Biden, Vermont Senator Bernie Sanders, Mayor of South Bend, Indiana, Pete Buttigieg and Minnesota Senator Amy Klobuchar participate in the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopefuls Massachusetts Senator Elizabeth Warren (L) and former Vice President Joe Biden participate of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopefuls former Vice President Joe Biden (L) and Vermont Senator Bernie Sanders participate of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful Massachusetts Senator Elizabeth Warren participates of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopefuls Massachusetts Senator Elizabeth Warren (L), former Vice President Joe Biden (C) and Vermont Senator Bernie Sanders participate of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful Massachusetts Senator Elizabeth Warren (L) chats with Vermont Senator Bernie Sanders (L) alongside billionaire-philanthropist Tom Steyer (C) during a break of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopefuls Massachusetts Senator Elizabeth Warren (L), former Vice President Joe Biden (C) and Vermont Senator Bernie Sanders participate of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful Minnesota Senator Amy Klobuchar speaks during the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful billionaire-philanthropist Tom Steyer speaks during the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful Massachusetts Senator Elizabeth Warren participates of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Tom Steyer, Sen. Elizabeth Warren (D-MA) and Former Vice President Joe Biden interact after the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
DES MOINES, IOWA - JANUARY 14: Sen. Elizabeth Warren (D-MA) and Sen. Bernie Sanders (I-VT) speak as Tom Steyer looks on after the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
Democratic presidential hopeful former Vice President Joe Biden participates of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Staff members await the candidates in the spin room at the end of the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Spencer Platt/Getty Images)
DES MOINES, IOWA - JANUARY 14: Former South Bend, Indiana Mayor Pete Buttigieg prepares for television interview in the spin room after the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Spencer Platt/Getty Images)
DES MOINES, IOWA - JANUARY 14: Sen. Bernie Sanders (I-VT) delivers his closing statement during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
Democratic presidential hopeful Massachusetts Senator Elizabeth Warren participates of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Former South Bend, Indiana Mayor Pete Buttigieg speaks during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
DES MOINES, IOWA - JANUARY 14: Former Vice President Joe Biden speaks as Sen. Elizabeth Warren (D-MA) and Sen. Bernie Sanders (I-VT) (R) listen during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
(L-R) Democratic presidential hopefuls billionaire-philanthropist Tom Steyer, Massachusetts Senator Elizabeth Warren, Former Vice President Joe Biden, Vermont Senator Bernie Sanders, Mayor of South Bend, Indiana, Pete Buttigieg and Minnesota Senator Amy Klobuchar speak during the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
(L-R) Democratic presidential hopefuls Vermont Senator Bernie Sanders, Mayor of South Bend, Indiana, Pete Buttigieg and Minnesota Senator Amy Klobuchar participate in the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful Minnesota Senator Amy Klobuchar speaks with a journalist in the spin room after the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by kerem yucel / AFP) (Photo by KEREM YUCEL/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Former South Bend, Indiana Mayor Pete Buttigieg (R) listens as Sen. Bernie Sanders (I-VT) makes a point during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
DES MOINES, IOWA - JANUARY 14: Actress Mandy Moore attends the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
Democratic presidential hopefuls former Vice President Joe Biden and Vermont Senator Bernie Sanders particiapate of the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Professor Cornel West listens to the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
DES MOINES, IOWA - JANUARY 14: Sen. Amy Klobuchar (D-MN) prepares for television interview in spin room after the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Spencer Platt/Getty Images)
Members of the media work in the spin room during the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by kerem yucel / AFP) (Photo by KEREM YUCEL/AFP via Getty Images)
Members of the media work in the spin room during the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by kerem yucel / AFP) (Photo by KEREM YUCEL/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Sen. Elizabeth Warren (D-MA) and Tom Steyer speak during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
(L-R) Democratic presidential hopefuls billionaire-philanthropist Tom Steyer, Massachusetts Senator Elizabeth Warren, Former Vice President Joe Biden, Vermont Senator Bernie Sanders, Mayor of South Bend, Indiana, Pete Buttigieg and Minnesota Senator Amy Klobuchar speak during the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful billionaire and philanthropist Tom Steyer speaks with the media at the spin room following the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Kerem Yucel / AFP) (Photo by KEREM YUCEL/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Tom Steyer (L), Sen. Elizabeth Warren (D-MA), Sen. Bernie Sanders (I-VT) and former South Bend, Indiana Mayor Pete Buttigieg (R) listen as former Vice President Joe Biden (C) speaks during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
DES MOINES, IOWA - JANUARY 14: Former South Bend, Indiana Mayor Pete Buttigieg (R) and former Vice President Joe Biden (L) listen as Sen. Bernie Sanders (I-VT) makes a point during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
Democratic presidential hopeful Minnesota Senator Amy Klobuchar speaks during the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopefuls billionaire-philanthropist Tom Steyer and Massachusetts Senator Elizabeth Warren speak during a break in the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Robyn Beck / AFP) (Photo by ROBYN BECK/AFP via Getty Images)
Democratic presidential hopeful billionaire and philanthropist Tom Steyer speaks with the media at the spin room following the seventh Democratic primary debate of the 2020 presidential campaign season co-hosted by CNN and the Des Moines Register at the Drake University campus in Des Moines, Iowa on January 14, 2020. (Photo by Kerem Yucel / AFP) (Photo by KEREM YUCEL/AFP via Getty Images)
DES MOINES, IOWA - JANUARY 14: Sen. Amy Klobuchar (D-MN) makes a point as former South Bend, Indiana Mayor Pete Buttigieg reacts during the Democratic presidential primary debate at Drake University on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Scott Olson/Getty Images)
DES MOINES, IOWA - JANUARY 14: Members of the media watch the CNN Democratic Presidential Debate on January 14, 2020 in Des Moines, Iowa. Six candidates out of the field qualified for the first Democratic presidential primary debate of 2020, hosted by CNN and the Des Moines Register. (Photo by Spencer Platt/Getty Images)
DES MOINES, IOWA - JANUARY 14: Members of the media watch the CNN Democratic Presidential Debate on January 14, 2020 in Des Moines, Iowa. Candidates will have their chance to make an impression on Iowa voters before the caucus on February 3rd. (Photo by Spencer Platt/Getty Images)
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The apps were barely working, forcing party aides to record results from the precincts via phone and enter them manually into a database, according to a person involved in processing the data who requested anonymity to discuss the party's internal process.

The slowdown came as the party attempted to report more data about the caucus than in years past — promising to release both a headcount of each candidates' supporters and the delegate winners from each site.

“The integrity of the results is paramount,” Iowa Democratic Party spokeswoman Mandy McClure said in a statement. “We have experienced a delay in the results due to quality checks and the fact that the IDP is reporting out three data sets for the first time. What we know right now is that around 25% of precincts have reported, and early data indicates turnout is on pace for 2016.”

The problems were an embarrassment for a state party that has long sought to protect its prized status as the first contest in the primary race. The delay was certain to become fodder for caucus critics who call the process antiquated and exclusionary.

President Donald Trump's campaign quickly seized on the issue to sow doubt about the validity of the results.

“Quality control = rigged?” Trump campaign manager Brad Parscale tweeted Monday evening, adding a emoji with furrowed brows.

Linn County Auditor Joel Miller, who ran a precinct in the Cedar Rapids suburb of Robins, said some app users may not have gotten the instructions on how to log into the system.

“If people didn’t know where to look for the PIN numbers or the precinct numbers, that could slow them down,” said Miller, who said he had no problem using the system to report his precinct’s figures and it worked fine.

Helen Grunewald, a precinct caucus chairwoman in Benton County, said she had been on hold with the party trying to report her results for a significant amount of time.

Earlier in the night, however, Iowa Democratic Party Chairman Troy Price said while there were some reports from precinct officials that they couldn’t log into the mobile app, a team of trouble-shooters was working to address any technical issues.

“We’ve had an app before but we’ve also had a hotline before, and folks have had the option to do that, and so we expect that we’ll be able to report the results in a timely manner this evening,” he said.

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