An Ohio woman who called 911 and said she wanted to "order a pizza" was actually reporting domestic violence, CNN reported.
Tim Teneyck, a 911 dispatcher in Oregon, Ohio, received the coded call on Nov. 13. The 54-year-old was originally confused when the woman on the phone kept trying to order a pizza.
"You called 911 to order a pizza?" Teneyck asked, according to audio from the call. "This is the wrong number to call for a pizza."
"No," she told him repeatedly. "You're not understanding."
Teneyck told CNN that "pizza" is not part of an actual code, but he eventually understood what the caller meant. Realizing he was likely dealing with a domestic violence situation, the dispatcher began asking more questions.
He continued to press the woman for more details, to which she secretly responded through answers such as "Yup. I need a large pizza" and "No. With pepperoni." Teneyck quickly assured the woman that help was on its way.
"I'm getting you now," Teneyck said on the call. "We'll get 'em going."
The 911 operator quickly alerted police to what was happening.
"Alright, turn your sirens off before you get there," Teneyck said in his dispatch call to the police. "Caller ordered a pizza, and agreed with everything I said. There's domestic violence going on."
Police soon arrived on the scene, dealing with a case of alleged domestic violence between the 38-year-old caller's mother and her boyfriend, Simon Ray Lopez. According to the Oregon Police Department, Lopez had come home drunk and allegedly punched the 57-year-old woman, in addition to screaming at her, pushing her around the house and threatening to harm her further.
"[Teneyck] did a great job," Oregon police chief Chief Navarre told the New York Times. "He got the crews there. He told them to cut their sirens before they got there because the woman had ordered a pizza, and he didn’t want them to spook this guy into fleeing or continuing the assault."
Lopez, 56, was ultimately arrested for one count of domestic violence and one count of disorderly conduct while intoxicated. He is currently still in jail, BuzzFeed News reported.
Teneyck said he's never received a call using coded language before, but noted that there are similar steps a dispatcher should follow — even when discussing "pizza."
"The best thing to do is just have an open phone line and say as much as you can — address and names — until we can figure it all out," Teneyck told BuzzFeed News.