Videos show chaos, fights on Delta flight delayed 7 hours

  • Videos show bedlam on a Delta Airlines flight after it was delayed seven hours and police were called to break up fights.
  • Delta Flight 2385 was due to leave New York's John F Kennedy Airport at 3:52 p.m. ET on Thursday, but severe weather in Miami, the flight's destination, left passengers stuck on the plane after boarding.
  • As the delay continued, passengers became angry, and police were eventually called.
  • Videos posted to Twitter show Port Authority police seeking out troublemakers onboard, while flight attendants calm irate passengers.
  • The Airbus A320 finally took off for Miami at 11:10 p.m. ET. and landed at 2:28 a.m. on Friday morning — seven hours and 14 minutes late.
  • Visit Business Insider's homepage for more stories. 

Videos posted online document chaotic scenes inside a Delta Airlines flight as it incurred seven hours of delays, which saw police called to stop frustrated passengers brawling.

Thursday's 3:52 p.m. ET Delta flight from New York's John F. Kennedy Airport to Miami International Airport was delayed due to poor weather, with flight data showing it didn't leave until 11:10 p.m. 

In the meantime, crammed onboard the Airbus A320, passengers began to brawl, videos and testimony posted to Twitter by passengers show.

RELATED: 9 best airlines in America

9 best airlines in America
See Gallery
9 best airlines in America

9. Hawaiian Airlines

Previous rank: 8

Why it's here: Hawaiian finished last on the TPG list. The Honolulu-based airline's premium ticket prices and Hawaii-centric route network fell victim to TPG new metrics which increased focus on airfare and network size.

8. JetBlue

Previous rank: 4

Why it's here: JetBlue suffered the most significant drop in this year's rankings. The New York-based airline struggled with on-time arrivals, baggage and change fees as well as customer satisfaction. JetBlue's position as a boutique carrier hurts it rankings with respect to the size of its route network as well as the lavishness of its frequent flyer program.

7. Spirit Airlines

Previous rank: 10

Why it's here: Spirit jumped three spots in the rankings due to its improvement in areas such as the number of lost baggage while also benefiting from the missteps of its rivals and the merger of Alaska and Virgin America.


6. American

Previous rank: 5

Why it's here: American Airlines didn't make many moves apart from a one spot from after the Virgin/Alaska merger. The airline struggled with on-time arrivals, fees, lost baggage, and customer satisfaction.


5. Frontier Airlines

Previous rank: 9

Why it's here: Frontier Airlines made a surprising jump up the rankings. The ultra-low-cost carrier benefitted from its route expansion and its improvement in baggage handling.

4. United Airlines

Previous rank: 2

Why it's here: United Airlines rocky 2017 caused it to fall two spots, but not for the reasons you'd expect. United saw marked improvement in operational effectiveness with the number customer complaints down 17% while also decreasing the number of people involuntarily bumped from flights. However, the airline couldn't keep up with its rivals in areas such as airfare and the quality of its airport lounges.

3. Delta Air Lines

Previous rank: 7

Why it's here: Delta made big strides in airfare, the involuntary bumps, and its frequent flyer program while maintaining its high rankings in on-time performance, lost baggage, and the size of its route network.

2. Southwest Airlines

Previous rank: 6

Why it's here: Southwest improved four spots over the past year thanks to lower airfare and the expansion of its sizable route network. The airline's stellar customer satisfaction score and its free checked baggage policy also helped.

1. Alaska Airlines

Previous rank: 1

Why it's here: Alaska Airlines maintained its top spot by scoring in the top three in several key criteria including airfare, on-time arrivals, customer satisfaction, baggage handling, and its frequent flyer program.


A video posted to Twitter by ABC local 10 news anchor Glenna Milberg shows passengers angrily confronting Port Authority officers, while one officers asks passengers: "Who are the two people who started fighting?"=

Read more:A man posted video of his 'private jet' experience when he was the only passenger on his Delta flight

Passenger Juan Andres Ahmad tweeted a separate video of dozens of travellers standing up on Flight 2385, discussing the situation amid palpable tension.

Ahmad tweeted: "8 HOURS and counting. Captain had "no idea" where the ground crew was. Parked in a "remote gate" in JFK. No food, no water. A fight broke out, police was called. A NIGHTMARE."

Ahmad wrote in a second tweet: "There are people fighting each other and it's gotten both verbal and physical. Police are on the plane! Complete chaos!"

Twitter user Jesse Greshin tweeted to say she was one of the passengers onboard, describing the experience as "miserable."

"It's miserable. Started as a weather delay, then turned into an air traffic delay, then became a refueling delay. Flight attendants have admitted this is chaos and they know nothing. Claimed the gate crew ditched us at one point."

The plane was scheduled to land 7:14 p.m. but arrived seven hours 14 minutes late at 02:28 a.m. on Friday morning.

The Port Authority of New York and New Jersey media relations department declined to comment when asked about the incident by Business Insider. 

Delta Airlines could not immediately be reached for comment by Business Insider on Friday morning.

NOW WATCH: Inside Roborace: the Formula One for self-driving cars




See Also:











Read Full Story

Sign up for Breaking News by AOL to get the latest breaking news alerts and updates delivered straight to your inbox.

Subscribe to our other newsletters

Emails may offer personalized content or ads. Learn more. You may unsubscribe any time.