The man, who the media has identified as both “Pedro” and “Peter,” ordered two iced coffee drinks Tuesday afternoon at a Starbucks in La Canada.
An employee called out the name “Pedro” when the order was ready at the counter. But the drinks came with something he didn’t expect, want or desire: On both cups, according to KNBC-TV, the word “beaner” was written.
“It’s an offensive word used towards Latinos,” Pedro told KNBC’s sister station, Telemundo 52.
Starbucks is apologizing for an employee who wrote a slur against Latinos on two iced mochas a man ordered. https://t.co/78hE2N3rB0
— HuffPost Latino Voices (@LatinoVoices) May 17, 2018
The victim’s friend, Miguel Acosta, said they are both still shocked by the incident.
“He went to Starbucks, and they asked for his name, and his name is ‘Peter,’ and they wrote this ‘beaner,’” Acosta told CBS Los Angeles.
Acosta said Pedro doesn’t understand why he was targeted.
“Mi amigo está triste también,” Acosta said. “My friend is also sad.”
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A store manager tried to make things right by going to where Pedro works offering free coffee and a $50 gift cards, according to local station Fox 11. He refused them.
“I didn’t accept it because it’s like an insult overall,” he told KNBC.
HuffPost reached out to Starbucks’ corporate offices, which did not immediately respond. The coffee giant did release a statement to KNBC:
“This is not the experience that we want for our clients. We asked for his forgiveness and we are working to correct this. Also, we are investigating the incident to ensure this will not be repeated.”
Last month, in an incident involving a Starbucks employee that drew national attention, two black men at one of the chain’s Philadelphia outlets were arrested while they waited for a friend. A white female manager called the police shortly after the men sat down but didn’t place an order. She has since resigned.
The incident inspired numerous protests and was condemned as indicative of institutional racism. It also prompted Starbucks’ upcoming seminars on racial bias.
This article originally appeared on HuffPost.