United Airlines changes policy following viral snafus


Following a series of passenger mishaps that went viral -- the most notable being David Dao dragged off a flight due to overbooking earlier this month -- United Airlines announced a roll out of big changes.

The Associated Press reports that they will raise their offer limit to $10,000 to passengers who forfeit their seats. The crew on Dao's flight offered only $800, though the current limit is $1,350.

This is just one of several alterations the airline is making. They are making efforts to decrease overbooking and increase employee training.

The full list of changes was released on Thursday in a Review and Action Report of Flight 3411, the one where Dao was forced off the plane:

1. United will limit use of law enforcement to safety and security issues only.
2. United will not require customers already seated on the plane to give up their seat involuntarily unless safety or security is at risk.
3. United will increase customer compensation incentives for voluntary denied boarding up to $10,000.
4. United will establish a customer solutions team to provide agents with creative solutions.
5. United will ensure crews are booked onto a flight at least 60 minutes prior to departure.
6. United will provide agents with additional annual training.
7. United will create an automated system for soliciting volunteers to change travel plans.
8. United will reduce its amount of overbooking.
9. United will empower employees to resolve customer service issues in the moment.
10. United will eliminate the red tape on lost bags.

"I breached public trust with this event and how we responded," United CEO Oscar Munoz told The Associated Press. "People are upset, and I suspect that there are a lot of people potentially thinking of not flying us."

The latest blow to the company the mysterious death of a giant rabbit. Simon, a 10-month-old rabbit, was set to grow enough to take the world record for world's biggest. In a statement, United said it was "saddened to hear this news."

See recent United Airline incidents