Police: 'Minimal but necessary force' used on United passenger

April 25 (Reuters) - A police officer said "minimal but necessary force" was used to remove a United Airlines customer from a plane in what has become a public relations disaster for the company.

Video taken by other passengers showed David Dao, a 69-year-old Vietnamese-American doctor, being dragged up the aisle with blood on his face after the airline decided it needed his seat for a crew member on a flight from Chicago to Kentucky on April 9.

Dao suffered concussion, a broken nose and lost two front teeth and is likely to sue the airline, his lawyer, Thomas Demetrio, has said. In its initial reaction, the airline did not apologize to Dao and described him as "disruptive and belligerent." Social media users in the United States, Vietnam and China called for a boycott.

RELATED: All of United Airline's recent PR nightmares

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All of United Airlines' recent PR nightmares
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All of United Airlines' recent PR nightmares

1. United Airlines Flight 3411

Footage of Dr. David Dao being dragged off United Airlines Flight 3411 from Chicago, Illinois, to Louisville, Kentucky, went viral on April 10.

The incident, in which Dao lost teeth and broke his nose, sparked international uproar and turned into a public relations nightmare for the carrier.

Dao will be suing the company, according to his attorney.

2. Second United Airlines passenger comes forward

Amid the social media firestorm set off by Dr. Dao's incident, a second passenger came forward to say that he, too, recently experienced mistreatment on a different United Airlines flight.

Geoff Fearns, 59, told KCAL he was removed from his first-class seat on a flight from Kauai, Hawaii to Los Angeles, California last month.

Although Fearns said he tried to resist the flight attendant's orders at first, he eventually caved once she threatened to have him put in handcuffs.

3. Scorpion falls from overhead bin and bites passenger

A Canadian couple's Mexican vacation came to an unfortunate end when they were flying home to Calgary from Houston on April 11.

Richard and Linda Bell were on a United Airlines flight when a scorpion fell from an overhead bin onto Richard's head.

He dropped it on his plate, then picked it up again, when the scorpion stung him.

The animal was stomped on and thrown in the toilet.

Emergency services were called in, but Bell was reportedly not in distress. He declined medical treatment.

4. Woman claims she was sexually harassed by drunk man on United Airlines flight

A New Jersey woman said that United Airlines flight attendants continued to serve alcohol to a visibly inebriated passenger after she complained that he sexually harassed her.

Jennifer Rafieyan was traveling from Newark, New Jersey, to Phoenix, Arizona, with her 12-year-old daughter when the drunken passenger was escorted onto the plane.

Over the course of the flight, Rafieyan said the man repeatedly groped her and rubbed her legs and knees, while occasionally kissing her hands and putting his head on her shoulder.

Rafieyan reported the passenger to a crew member after her daughter got up to use the bathroom, but it did little to help her situation.

"She said, 'I'm so sorry. We felt really bad putting him next to you, but there was nothing we could do. He was doing the same kind of stuff to the other flight attendant,'" Rafieyan recalled.

5. Couple kicked off United flight on way to their wedding

A couple was kicked off their United flight as they were headed from Houston to Costa Rica for their wedding on April 15.

Michael Hohl and Amber Maxwell had boarded their flight when they noticed a passenger napping across the row they were supposed to be sitting in.

Instead of waking up the snoozing man, the pair decided to sit a few rows in front of their assigned seats.

Hohl said that after he and Maxwell sat down, a flight attendant asked if they were in their assigned seats. When the couple said no and explained why they had moved, Hohl said the attendant declined their request for an upgrade and asked them to return to their original seats.

Hohl said that although he and Maxwell did as they were told, a U.S. Marshall later boarded the flight and asked them to get off the plane.

6. United Airlines CEO's heart transplant comes under scrutiny

Following United Airlines CEO Oscar Munoz's apology over Flight 3411, people began questioning whether his wealth played a role in the heart transplant he received last year.

Munoz had a heart attack on October 15, 2015, one month after he took over as United's new CEO.

Less than three months later, he received a new organ.

Since the waiting list for a new heart was reportedly up to 4,200 people at the time, questions have risen about how he was able to get a new heart without waiting very long.

7. Dad accused of trafficking his own daughter on United plane

The wife of a Mexican man who was accused of trafficking his own 3-year-old daughter on a United Airlines flight spoke out about the incident on April 17.

Maura Furfey, a Spanish teacher and mother of three, says that her husband and daughter were returning from a trip to Mexico to visit her husband's mother and great-grandmother, "who they see but once a year."

Apparently another passenger, who Furfey says was "obviously inebriated," expressed concern to an airline employee that the fair-skinned child didn't look like her Mexican father, raising suspicion that he had kidnapped her.

The mother of three says she burst into tears when she learned the details of what her family had gone through.

8. United Airlines stock plummets $800 million amid controversy

United Continental lost about $800 million in total value the day after the video of Dr. Dao being dragged off Flight 3411 became a major news story.

Shares in the company declined about 3.8 percent in mid-morning trading, a steep drop for a major company like United.

9. Woman claims United Airlines employee forced her to back of plane in tears without explanation

A New York woman filed a $150,000 lawsuit against United Airlines, claiming she was forced from her business class seat to the back of the plane by an employee without any explanation during a flight last year.

Karen Shiboleth, a 24-year-old Columbia graduate, was traveling to London to attend a master's degree program at Kings College on September 10, 2016.

Shiboleth claims that ten minutes prior to take off, a United employee boarded the craft and demanded she vacate her seat in United BusinessFirst and move to the back of the plane.

The lawsuit alleges that nobody would explain to Shiboleth why she was being moved, and that when she expressed her confusion, the employee took her arm "without consent" and forced her to a middle seat in the back of the plane.

To make matters worse, the unidentified worker reportedly called her a "c--t" during the interaction, bringing Shiboleth to tears.

10. Professional golfer claims his clubs were snapped on United Airlines flight

An Australian professional golfer took to Twitter on April 24, claiming his golf clubs were destroyed during a recent United Airlines flight.

Veteran golf pro Matthew Goggin said he opened his checked bag after his trip, only to discover that his precious clubs were snapped in two.

"First time in 20+ years I've opened my bag to find this..." he wrote. "I was going to complain but I must admit I'm a little intimidated by United."

11. Giant rabbit mysteriously dies aboard United Airlines flight

The sudden death of a 10-month-old continental giant rabbit in the cargo of a United Airlines flight prompted an internal investigation.

Simon, a 35-inch behemoth, was traveling from London's Heathrow to Chicago's O'Hare to meet his new "celebrity owner" when he mysteriously died in the airline's care.

Annette Edwards, Simon's breeder, says that both she and Simon's buyer are extremely upset and confused by the incident.

"Simon had a vet's check-up three hours before the flight and was fit as a fiddle," Edwards said. "Something very strange has happened and I want to know what. I've sent rabbits all around the world and nothing like this has happened before."

Simon was the son of the world's current largest rabbit, Darius, who is a whopping 51 inches long.

The 10-month-old rabbit was reportedly on track to out grow his father and eventually steal his title.

United Airlines' says PR team is hiring

Feeling up for a challenge? 

There are currently three job openings in Houston, New Jersey, and California for a brand manager in the United public relations department.

Good luck with that.

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In an incident reported released by city authorities and posted on the Chicago Tribune's website, aviation police officer Mauricio Rodriguez said Dao had become combative when he and two other officers tried to persuade him to leave the plane.

According to the report, Dao told the officers: "I'm not leaving this flight that I paid money for. I don't care if I get arrested."

An officer identified as James Long then tried to get Dao out of his seat, at which point the passenger "started swinging his arms up and down fast and violently," the report said.

SEE ALSO: Woman claims United Airlines employee forced her to back of plane in tears without explanation

Long lost control of Dao as he swung, causing Dao to fall and hit his mouth on the armrest. Long "assisted the subject by using minimal but necessary force" to get him off the aircraft, Rodriguez said in the report.

Demetrio said through a spokeswoman to the Wall Street Journal that the police version of events was "utter nonsense. Consider the source."

Chicago's aviation department on Monday told the Journal that the three officers involved remained on leave and that it was conducting an investigation.

RELATED: People react to United Airlines kicking a passenger off a flight

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People react to United Airlines kicking a passenger off a flight
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People react to United Airlines kicking a passenger off a flight
Pepsi: We are the most hated company right now. 😓 United Airlines: 1 sec - Hold my Pepsi. #PEPSI #unitedAIRLINES
Not so friendly skies huh @united ? Makes me sick now how you treat customers. I hope he sues hard. #unitedairlines https://t.co/D13SDvHfLq
You want passengers to give up their seats because you have piss poor planning & then beat them up? Shame on you. @united #unitedAIRLINES
Apparently @united 's inability to coordinate a flight makes violent assault against customers ok. Never flying #UnitedAirlines again
NEVER flying @united ever again! Horrific, brutal, intolerable treatment of passenger, + tone-deaf "apology" from CEO. #UnitedAirlines
Dear United Airlines: People have smart phones.
Perhaps @MerriamWebster can help #United Airlines with the definition of "volunteer"
United Airlines to United Airlines: "I see your legging-gate, and I raise you a passenger beating" #UnitedAirlines #United #flight3411
Look on the bright side, United Airlines. After this incident, you'll never have to worry about a flight being overbooked again.
You thought United Airlines was tough on folks who wear leggings. Just wait to see what they do to folks in sweat p… https://t.co/x5Nzp7gcn1
Poor planning on your part doesn't constitute an emergency on ours. Fly Southwest. Fly Delta. Hell, fly Spirit. Not #UnitedAirlines
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