911 dispatcher takes frantic call from her own daughter
A 911 operator in Madison County, Tennessee, has been praised for her calm response to an extremely personal call.
According to WREG, Layla Wray was the dispatcher on duty on Jan. 13 about a house fire -- from her 12-year-old daughter.
"She did an outstanding job. She did what she was trained to do," Madison County Sheriff Travis Neeley told Eyewitness News.
"How many people can sit there and do this job and take a call from their own child? She did a fantastic job."
Here is the transcript of their conversation:
"911. What's your emergency?"
"Mommy, Mommy...it's Cassidy. The house is on fire."
"Hold on, I'm going to get somebody out to you okay? Is everybody okay, everyone is out of the house?"
"Okay, okay hold on..."
"Mommy, Zoe and the puppies it's like (inaudible) on them. Mommy it's going to burn us all."
The fire tragically burned the family's house down, but Wray's daughter, son, husband and dogs got out safely.
The cause of the fire is still under investigation.