Couple claims Kay Jewelers swapped diamond with a fake

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A well-known jewelry company is facing allegations of replacing real diamonds with fake ones.

KPRC reports that Houston-based Sophie Long went to Kay Jewelers, where her husband purchased her engagement and wedding rings, after cancer treatments caused the sizing to be off.

Long claims that the store offered her new rings since her original bands could not be adjusted, and she was able to pick them up as expected; however, when she took them to the store to be cleaned months later, she says an employee notified her that the center stone was fake.

Long is quoted as saying, "What I think happened is they basically swapped diamonds."

In May, BuzzFeed News reported on several other women who have also accused the company of switching stones or of losing or damaging rings being serviced.

And a Facebook page called Boycott Kay Jewelers includes stories from numerous unhappy customers.

In response to Long's case, a spokesman for Kay Jewelers told KPRC, "Greater than 99% of our service and repair transactions are completed without inquiry to our customer service centers each year. Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right."

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