A British airline has apologized after threatening to eject a 21-year-old passenger over what a cabin crew deemed “inappropriate attire” that she was told “caused offense.”
Emily O’Connor, who was traveling on a Thomas Cook Airlines flight from Birmingham Airport in Britain to the Canary Islands early this month, asked fellow passengers on the plane if they were offended by her clothing when she was confronted by the cabin crew. No one said yes, CNN reported. She was wearing high-waisted pants and a cropped top with spaghetti straps.
20 best airlines in the world
20 best airlines in the world
20. Hong Kong Airlines
Previous rank: 24
Why it's awesome: Hong Kong Airlines has been on an impressive growth streak over the past couple of years. Not only has it rapidly expanded its global network, the carrier has also worked to improve service and product. Hong Kong Airlines is a subsidiary of China's HNA Group.
Why it's awesome: Royal Dutch KLM is considered the oldest continuously operating airline in the world. Based out of Amsterdam's Schiphol Airport, KLM is famous for its bright blue livery and Dutch house liquor bottle figurines. The airline is one half of the Franco-Dutch conglomerate Air France-KLM.
KLM also took home the prize for Best Business Class Seat in Europe.
Why it's awesome: Turkish Airlines is the flag carrier of Turkey and has its main hub at Istanbul's Ataturk Airport. The airline, with its ability to fly to over 100 countries and over 200 cities worldwide, hopes to turn its home base into a global transit hub.
Even though political unrest and security concerns have made life more complicated for Turkish Airlines, the carrier's high-quality service, and product offerings remain unchanged.
Turkish is a member of Star Alliance and had won the Skytrax award for Best Airline in Europe six years in a row before losing the title to Lufthansa last year.
(Photo by Vladimir Shtanko/Anadolu Agency/Getty Images)
17. Air New Zealand
Previous rank: 19
Why it's awesome: In 2018, Air New Zealand reclaimed the titles of World's Best Premium Economy Class and World's Best Premium Economy Seat from Aussie rival Qantas, the Kiwi carrier remains one of the industry's finest long-haul carriers.
In economy class, families can opt for the airlines innovative Skycouch that transforms a bank of three economy seats into a flat activity area.
Why it's awesome: Austrian Airlines has overcome a series of labor disputes in recent years, with its high level of service intact. In 2018, the Lufthansa-owned carrier, once again, took home the prize for Best Airline Staff Service in Europe. The Austrian flag carrier boasts a fleet of newly renovated long-haul Boeing 767-300ER and 777-200 jets flying out of its base in Vienna.
Economy fliers gave the Star Alliance member high marks for its efficient and effective service, as well as for the wealth of onboard dining and entertainment options.
Why it's awesome: Etihad Airways, based in Abu Dhabi, is the flag carrier of the United Arab Emirates, with its Airbus and Boeing fleet traveling to about 100 destinations. The airline has become famous for its trademark Residence flying apartments as well as its plush first-class and business-class suites.
Why it's awesome: Japan's flag carrier is one of the most respected airlines in the world. Reviewers on Skytrax praised Japan's second-largest airline for its attentive service, well-coordinated ground staff, and comfortable cabin.
For 2018, Japan Airlines once again won the award for Best Economy Class Airline Seat.
(Photo credit should read TORU YAMANAKA/AFP/Getty Images)
12. Swiss International Air Lines
Previous rank: 14
Why it's awesome: Swiss International Air Lines emerged in 2002 from the remnants of the now defunct Swissair and is now a member of the Lufthansa corporate family. In 2016, the Basel-based carrier became the first in the world to operate the next generation Bombardier C-Series airliner.
Though some fliers found economy seat comfort to be lacking, most praised the cabin crew for its friendly service and the airline for its wide assortment of complimentary adult beverages.
Plus, the complimentary Swiss chocolate is always a fan favorite.
Why it's awesome: Even with strong competition from Virgin Australia, Qantas has been resurgent over the past couple of years. The airline received praise for its strong customer service and in-flight entertainment. And then there's Qantas' calling card — it has a fatality-free safety record in the jet era.
Why it's awesome: Thai Airways has long been an industry leader for quality service, so it's no surprise to find the Thai national carrier high up on the list. Though its most heralded products are its business and first-class services, fliers found its economy seats to be of high quality as well.
Economy fliers on Skytrax also noted the crew's friendly demeanor and delectable dining options.
In 2018, Thai Airways once again took home the award for the World's Best Economy Class, the World's Best Economy Class Onboard Catering, and the World's Best Airline Spa Facilities.
(Photo by C. V. Grinsven/SOPA Images/LightRocket via Getty Images)
9. Garuda Indonesia
Previous rank: 10
Why it's awesome: Garuda Indonesia has experienced a dramatic turnaround in recent years. The Indonesia flag carrier has undertaken extensive fleet renewal and service improvement measures to regain the trust of both fliers and safety regulators.
Economy fliers have raved about the airline's comfortable seats and selection of Southeast Asian cuisine.
In 2018, Garuda's flight attendants took home the award for the World's Best Cabin Crew for the third year in a row.
Why it's awesome: Founded in 1993, Hainan is the only Chinese airline to hold the coveted Skytrax five-star rating. In four short years, the airline surged from 22nd place all the way into the top 10. With a brand-new fleet of more than 160 Boeing and Airbus jets, Hainan is expanding rapidly throughout Asia, Europe, and Australia.
Reviewers on Skytrax praised the airline for its attentive service and quality business class accommodations.
Hainan also won the awards for Best Airline in China and Best Airline Cabin Crew in China.
Why it's awesome: Although Cathay Pacific, based in Hong Kong, fell back one spot from last year, the airline still retains its place as one of the most respected carriers from the Pacific rim. With a fleet of long-range Boeing 777-300ER jets and a business strategy centered on offering a high frequency of flights, Cathay is one of the finest flying experiences in Asia.
Skytrax reviewers gave the airline high marks for seat comfort, service quality, and in-flight entertainment.
Why it's awesome: Taiwan's EVA Air (pronounced ee-vee-ay) was founded in 1989 and is an offshoot of global container-shipping giant Evergreen Group. The Taipei-based carrier has grown immensely in the past two decades and now operates a large fleet of Airbus and Boeing wide-body jets. The airline is credited with pioneering the "premium economy" cabin.
(Photo by Fabrizio Gandolfo/SOPA Images/LightRocket via Getty Images)
Previous rank: 4
Why it's awesome: Over the past 30 years, Dubai's Emirates has developed into one of the world's premier long-haul carriers. Operating almost exclusively through its palatial hub at Dubai International Airport, the carrier boasts the world's largest fleet of Airbus A380 superjumbos and Boeing 777 wide-body jets.
Emirates' state-of-the-art in-flight entertainment system includes a wide selection of video and music options on demand, and even allows for live television and sporting events on its "ice" entertainment system-equipped aircraft. In fact, Emirates has taken home Skytrax's award for Best In-Flight Entertainment 14 years running.
Why it's awesome: All Nippon Airways continues its march towards the top of the rankings. ANA is the largest international carrier in Japan and home to one of the world's largest fleets of Boeing 787 Dreamliners. ANA drew high praise from Skytrax reviewers across the board for cleanliness, service, and safety. Many of its planes feature slide-forward-style reclining seats that increase overall privacy, as well as power and USB outlets even in economy.
ANA also won Best Airline Staff in Asia and Best Cabin Crew in Japan.
(Photo by Fabrizio Gandolfo/SOPA Images/LightRocket via Getty Images)
2. Qatar Airways
Previous rank: 1
Why it's awesome: Qatar Airways falls back one spot to second.
The Doha-based airline received praise from reviewers for its seat comfort and in-flight entertainment. In fact, the airline boasts the second best in-flight entertainment system and economy class offering in the world The airline links over 150 destinations across the globe and is expanding its fleet to include the latest generation of long-haul airliners including the Boeing 787 Dreamliner and Airbus A350.
Qatar also took home the award for Best Airline in the Middle East, World's Best Business Class, and Best First Class Airline Lounge.
Why it's awesome: Singapore's standout service makes for a famously pleasant journey during which flight attendants are trained to treat customers with extreme care and respect. Personal TVs with plenty of entertainment options and hot towels served before take-off are just some of the economy perks.
“It was so mortifying,” the British woman told Yahoo UK. “I was so upset. They could clearly see that, yet they continued to note how inappropriate and offensive I was. I was really close to crying.” O’Connor said she was further humiliated when the incident was announced on the plane’s speakers.
She was finally allowed to stay when a cousin sitting elsewhere on the plane gave her a jacket to wear.
O’Connor said Thursday on British TV that she wasn’t wearing a jacket when she boarded the plane because “I was hot, which is what I said to them.” She also noted that a man wearing just a vest and shorts on the plane was not challenged by the cabin crew.
Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn’t “cover up” as I was “causing offence” and was “inappropriate”. They had 4 flight staff around me to get my luggage to take me off the plane. pic.twitter.com/r28nvSYaoY
I was given a jacket by my cousin sitting at the front of the plane and they did not leave until I physically put it on. They made comments over the speaker about the situation and left me shaking and upset on my own.
A Thomas Cook representative has reportedly reached out to O’Connor to apologize but also insisted the airline’s “appropriate attire” policy applies to everyone.
“We are sorry that we upset Ms. O’Connor,” the airline said in a statement to Yahoo. “It’s clear we could have handled the situation better.”
The “appropriate attire policy” applies “equally” to men and women of all ages, the statement insisted. “Our crews have the difficult task of implementing that policy and don’t always get it right.”
Several people responding to O’Connor’s Twitter posts defended her, and some who said they worked for the airline noted that men wearing far less have not been confronted.
The appropriate attire policy doesn’t appear to be listed anywhere on the airline’s website. What does exist in the airline’s in-flight magazine is extremely short on details. “Customers wearing inappropriate attire (including items with offensive slogans or images) will not be permitted to travel until a change of clothes is possible,” the policy states. “Footwear must be worn on the aircraft.”
just a quick message to say thank you to everyone that has stuck up for me. I’ve been inundated with love and support off all genders and it truly means a lot 👙
“A big old soft pretzel is not a meal,” says registered dietitian Marjorie Nolan Cohn, owner of MNC Nutrition in Philadelphia. Those fluffy carbs might smell enticing, but carbo-loading before a long flight will leave your tummy rumbling again by takeoff. Look for something with protein and fiber that will keep you satisfied until you land, or better yet, pack a meal from home. Nolan Cohn recommends making a sandwich at home to save money or packing leftovers like pasta salad or grilled chicken in an old, washed plastic container, such as a cottage cheese tub.
Try not to lump your waiting time at the airport in with the “treat mentality” of the rest of your vacation, says registered dietitian nutritionist Libby Mills, founder of Dig In Eat Up. “Even though it might be the kickoff to vacation, you want to save those calories for something unique when you arrive,” she says. Skip the specialty coffee drink and stick with plain coffee if you need a caffeine fix, or leave room for ice cream at the beach instead of gobbling a bag of cookies at the airport. Don’t miss these other 15 secrets to staying healthy on vacation.
You’ve seen yogurt touted time and time again as one of the healthiest snacks you can get, thanks to its satiating protein. But that fruit and yogurt parfait isn’t the healthy and fresh choice that it seems. “Yogurt has its halo over it as a healthy food, and obviously it is, but in context of what additives are in it,” says Nolan Cohn. By the time you turn plain yogurt into a sugary flavored yogurt topped with granola and fruit (which, unlike fresh berries, is full of added sugar), it isn’t a healthy choice anymore, she says. Skip the parfait and choose a regular yogurt from the fridge, or try these 19 nutritionist-approved travel snacks you can buy anywhere.
Even yogurts that aren’t covered in granola or chocolate chips can be a stealthy sugar bomb. Fruit-on-the-bottom varieties are “not really fruit—it’s more like jelly,” says Nolan Cohn, and the dessert-like flavors and toppings can have almost as much sugar as the treats they’re named after. A cup of unflavored Greek yogurt is a safe bet, but if you need something less tart, vanilla varieties tend to have a bit less sugar than the fruity ones, she says. Try these other 13 healthy tricks for actually losing weight on vacation.
Granola bars are often designed to look like a smart choice, but there’s more than meets the eye. “Some are like candy bars in a really strategic marketing package to make it look like something way healthier than it is,” says Nolan Cohn. Granola bars can be packed with added sugar, high-fructose corn syrup, and other decidedly unhealthy ingredients, especially if they’re covered in a waxy (and melty) coating. That said, a shelf-stable, portable snack is convenient when you need to take the hunger off during your travels, so hunt down an option with 12 or fewer grams of sugar, she says. Check out these other 10 ways to eat healthy on vacation.
A cheap, low-calorie cup of coffee might seem like the perfect treat while you’re waiting, but you might regret it once you’re seated. “Coffee has caffeine and can agitate the nerves, which might not make for the most relaxing flight,” says Mills. Plus, if coffee goes through you fast, you could end up making multiple bathroom dashes, she points out. Try a calming herbal tea instead, Mills suggests.
Large bar tab
While a glass of wine as you wait for your flight won’t do much harm for most people, you’ll want to keep your drinking to a minimum. Not only could it dehydrate you before an already dehydrating plane ride, but alcohol isn’t good for deep sleep. You might crash quick, but the alcohol will wake you up and keep you out of deep REM sleep as your liver works it out. “A less restful trip, especially if you’re going overseas, may be counterproductive to enjoying yourself fully when you arrive,” says Mills.
You might not have too many choices at a quick-grab sandwich station, but keep your calories in check by avoiding excessive fillings, says Mills. “If it has triple layers of meat or bread, that’s a tipoff that you’re getting triple servings,” she says. “‘Crispy,’ breaded,’ and ‘fried’ … are words on a menu that are tipoffs of an extra serving of carbohydrates, plus the extra fat.”
You might not want to rely on the bottled water from the airport terminal—and not just because of its sky-high prices. Normally we’d never discourage some good-for-you hydration, but hear us out if you have a small bladder. “You’re guzzling water before getting on the plane, then sharing a toilet with how many people?” says Nolan Cohn. Because hydration is important, especially when you’re stuck in a dry plane cabin, she recommends sipping extra water the night and morning before your flight so you aren’t dehydrated when you board. Especially if your flight is more than a couple hours, though, don’t ignore your thirst in the name of avoiding the bathroom, she says.
Anything your stomach isn't used to
When you’re about to sit in close quarters for hours on end, you’ll want to avoid foods that don’t tend to sit well with your digestive system. Steer clear of foods that normally might upset your stomach, such as certain types of fiber or greasy foods. “A hamburger and French fries or fried chicken before you get on a plane might not be the best idea,” says Nolan Cohn. “They have a higher potential for triggering diarrhea or GI issues.”