Cold Stone Creamery is the Chipotle of ice cream. It was one of the original food franchises built on the idea of creating your ideal food combination. Customers can pick from a variety of candies, nuts, and fruits to be swirled into any of their creamy flavors. Cold Stone is also known for their singing policy: if a customer tips a dollar, the whole Cold Stone crew will sing an ice cream-themed tune like "Sprinkle Sprinkle Little Star".
5 secrets from a Cold Stone Creamery employee
5 secrets from a Cold Stone Creamery employee
1. The ice cream is made in-house.
A lot of people would think that Cold Stone Creamery doesn’t make their ice cream in stores because it’s such a big chain, but that’s not true. I had coworkers who would come in every week at 6 am to start making the delicious, creamy ice cream. The ice cream at Cold Stone is truly a labor of love and that’s why it tastes so good.
2. The waffle cones and bowls are homemade, too.
Cold Stone employees also make the waffle cones and bowls. Every morning shift I had consisted of mixing the batter, heating up the trusted waffle iron, and making dozens of waffles. The bowls were easy to make, but the cones actually required some serious waffle folding techniques. Not only are the freshly made cones delicious, but they also make the entire store smell heavenly, making customers drool even more.
3. Birthday Perks
You can get a free ice cream on your birthday if you sign up for the My Cold Stone Club. Yep, it’s that simple. If you sign up for the Club online, you’ll automatically get a "Buy One Creation, Get One Creation" coupon. You’ll also receive other cool opportunities throughout the year and get sneak peeks at their new products and promotions.
4. Anyone can order the kids' size.
And it's way cheaper! If you’ve ever been to Cold Stone Creamery, you know that the portion sizes are huge. If you’re just in the mood for a small ice cream, go for the kid’s size. It’s almost half the price and only around ¾ of the size of the small. Plus, you still get the same rich taste as a regular size.
5. We are required to make you your ideal ice cream.
If you bring us back the ice cream saying you don’t like, employees are technically required to make you another one. This policy shocked me when I first started working at Cold Stone. Their rule is that if you aren’t satisfied with your ice cream, you can tell any employee and they must make you a new one.
This doesn't mean that you can come back in the store after finishing most of your ice cream and tell an employee that you didn’t like it. But, if you’ve tried maybe a quarter of your ice cream and you’re really not liking it, you can ask for a new one. Did this ever happen to me? No, but I’m pretty sure that’s because this policy is pretty well under wraps. Guess I spilled the sprinkles on this one.
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I was never a great singer, but working at an ice cream shop as a summer job seemed like a great idea. I worked at Cold Stone for two summers and loved mixing up ice creams for customers (plus all the free samples.) Here's a list of five things you may never have known about Cold Stone Creamery.
Cold Stone Creamery was a pretty good place to work. Being surrounded by ice cream all day at the office isn't half bad. Hopefully the next time you go into a Cold Stone, you can use one of these tidbits of information to your advantage.
RELATED: Secrets from fast food employees
What your fast food worker won't tell you
What your fast food worker won't tell you
After we cook something, we put it in a holding cabinet and set a timer.
When the timer goes off, we’re supposed to throw it out. But often, we just reheat the food. So for the freshest meal, come between 11 a.m. and 1 p.m. or between 6 p.m. and 8 p.m. More people are in the restaurant then, so we’re cooking and serving new food constantly. (These are the worst meals you could order at a restaurant, by the way.)
That plain chicken breast may have been a healthy choice out of the package...
But sometimes we have to slather it with butter just to make sure it doesn’t stick to the grill. On the other hand, these healthy fast foods can satisfy unhealthy cravings.
There’s usually a way to get expensive menu items for less
If you’re craving a Big Mac, for example, order a $1 McDouble with no mustard or ketchup and then add shredded lettuce and Mac sauce for a small charge. It’s basically a mini Big Mac, and you can get two for less than the cost of one Big Mac. Check out more trivia facts you probably didn't know about McDonald's.
Most fast-food joints clean everything with super-concentrated chemicals at the end of the day
That includes the grills and the drink machine nozzles. If you’re one of the first customers in the morning, you may be getting some of that chemical residue on the food or in the drink you order—or, worse. You won't believe what was found on the ice in some fast food restaurants.
Those grill marks on your burger?
Not real. They were put there by the factory. If you want REAL grill marks, it's probably best to make your own at home with one of these burger recipes.
Most of us will cook something fresh for you if you ask
But if you want to make sure your french fries come right out of the fryer, order them without salt; that forces us to cook you a new batch. Then you can add your own salt, and they'll still taste the same. That's because of the secret ingredient that makes McDonald's fries so addictive.
Avoid asking for “extra” of something, like cheese or sauce
As soon as you say “extra,” we have to enter it at the register and charge you for it. Instead, just tell us you want us to “put a good amount on there” or “not to be skimpy with it,” and we’ll load you up.
Yes, our chili is made from what you think:
Meat from old burgers.
It makes me laugh when someone comes in and says she’s trying to be healthy—and then orders a salad with crispy chicken
At McDonald’s, some of those salads have about as many calories as a Big Mac. In fact, a small order of french fries contains four fewer grams of fat than a packet of our ranch dressing. Also, be wary of these "healthy" fast food choices that definitely aren't.
We’re timed on how fast we get customers through the drive-through...
...so we always prioritize those in line outside over anyone at the front counter. And after you leave the drive-through, use this trick to keep your fries crispy the whole way home.
One of my coworkers once got so mad that he spit in someone’s food
He was suspended for three days. Most of us would never do something like that.
Here’s a good way to know how clean a fast-food establishment really is:
When you get your drink, bend down and look up into the ice chute. If you see mold and other stuff growing in there—which is more common than you might expect—they’re not cleaning the machine as often as they’re supposed to.
Those gorgeous pictures of our food in our advertisements?
They’re airbrushed and touched up with fiberglass and paint. It probably takes two hours to make that picture. Obviously, we’re not going to be able to replicate that.
Please, please, get off your cell phone
I’ve had people pull up to the window, pay, and drive away without their food because they’re talking on the phone and not paying attention. Then they’re mad at me. Here are some more crazy stories from drive-through workers.
At most fast-food restaurants, it’s tough to give away free food
Especially things like burgers, because they’re inventoried. We can sometimes give away French fries, ice cream or drinks because we get those ourselves, but it depends on which manager is on duty.
We hate it when you order an ice cream
Most of the time, we’ve got to make it, and it’s already melting by the time we hand it to you. If you order four or five cones at a time, it’s almost impossible to get them to you before they melt everywhere, and then you want new ones.
Here’s something that surprised me when I started working at McDonald's:
Our clam grills are set at 750 degrees, and they can fully cook a regular beef hamburger in just 38 seconds, a quarter pounder in 70 seconds. The first time I ever saw that, I was like, 'Ewww.'
We’re happy to replace something if we mess up, but...
We can usually tell when you’re making up a story to get free food. There was one guy who found a pebble in our parking lot, put it in his food after he ate most of it, and then asked for a replacement. Another lady took 10 tacos home. The next day, she brought just a few of them back, showing us that their lettuce was brown. She wanted another 10 tacos. But of course, if you leave tacos out for 24 hours, the lettuce will turn. Love tacos? Here are some fun taco recipes to try.
Some fast-food workers definitely follow the 10-second rule
I have seen people drop food and then pick it back up and put it on the grill.
No, most of us do not donate our leftovers
I can’t believe how much food we throw out every day, especially at the end of the night. You, however, can do your part. Here's how you can cut back on food waste at home.
All fast-food restaurants are not created equal
Even restaurants within the same chain can vary widely depending on the owner and manager and what kind of standards they set.
When you take three handfuls of napkins or fill your purse with ketchup packets...
I don’t know what you call it, but I call it stealing. You’re just making things more expensive for everyone.
Please don’t ask what ingredients are in our fried chicken coating or in our special sauce
All of our recipes are proprietary, so they don’t even tell us what’s in them. But we can tell you why McDonald's Coke tastes better than anywhere else.
At some restaurants, managers get a bonus if they hold onto their employees and keep their turnover rate down
That gives us an incentive to keep people who aren’t very good, even if they don’t know the difference between a French fry and a screwdriver. And I’m not exaggerating; I’ve had employees who were that bad.
Most of us, even the managers, aren’t making much more than minimum wage
You wouldn’t believe the stuff we put up with for that kind of money. People constantly talk to me like I’m a two-year-old. I’ve had customers throw drinks at me and cuss at me. I’ve been held up at gunpoint.
At Taco Bell, most of our food does carry over, so we reheat it and serve it the next day
That’s why I never take my lunch break early. Plus, fast food can have some weird effects on your brain.
For the best deal at McDonald's, order off the dollar menu
You can get a lot of food for the same price as a meal and it will fill you up more.
We were supposed to wear gloves when we made food
But a lot of times my co-workers didn’t do it, and that really skeeved me out. Here are more dirty restaurant secrets the kitchen crew won't tell you.
Most of us don’t wash our hands as much as we should
Even though there are signs everywhere reminding us it's the law.
Look around to see how much trash is in the parking lot
And whether the bathrooms are dirty and if the dining room is picked up. When things that are so publicly visible are neglected, you can bet that even more is being neglected in the back and in the kitchen where no one can see them. That's just one of the things restaurant health inspectors wish you knew.
Once your order is in at the drive-through...
We have two minutes to get your food before the screen turns red, and the manager asks what’s going on.
We do laugh at you behind your back
Like when you mispronounce our menu items or when you think we can’t hear you through the drive-through speaker, yelling at your husband or kids.
When it was slow, sometimes we would all take the garbage out...
And smoke marijuana in the back. Really, it's true. Want more crazy food service stories? Here's everything your waiter isn't telling you.