FedEx is warning customers about a new scam in which people receive text messages or emails with a link to set "delivery preferences" that tries to get them to enter their credit card information.
The company tweeted a statement Wednesday saying it does not send "unsolicited texts or emails requesting money, package or personal information."
Have you received a suspicious text or e-mail that appears to be from us? Suspicious messages should be deleted without being opened and reported to firstname.lastname@example.org.
Here are more tips to protect your safety: https://t.co/sgedEYSNfFpic.twitter.com/fMnR5Pgn7K
— FedEx (@FedEx) January 22, 2020
"Have you received a suspicious text or e-mail that appears to be from us?" the company wrote. "Suspicious messages should be deleted without being opened and reported to email@example.com."
The messages include a fake "tracking code" with a link to set "delivery preferences" that sends people to a phony Amazon satisfaction survey that asks for a credit card number to claim a free gift, according to HowToGeek.com.
Police in Duxbury, Massachusetts, also warned against the scam on Twitter, telling people not to click on the link and instead go to the FedEx website and search the tracking number if there's any question about it.
SCAM 🚨 There is a new scam where you get a text with your name from Fedex (or another delivery service)and a tracking number. Do not click on the link. When in doubt about a tracking number go to the main website of the shipping company and search the tracking number yourself pic.twitter.com/EoG1C07OLf
— Duxbury Police (@Duxbury_Police) January 21, 2020
One Twitter user posted the fake text message he had received twice, urging people to not click on the link.
Dude this the second time I get this scam text telling me about my @FedEx package that I never ordered.
If u all get somethin like this do not click the link. U can set up a link to get your location. Stay safe peeps pic.twitter.com/mCJUgUsat4
— Rigo (@Tlatoani_7) January 20, 2020
The fraud page on FedEx's website also has six tips that help in recognizing online scams, such as unexpected requests for money and personal or financial information.