But, according to a report released by Market Force Information, they may be making a turnaround.
Market Force surveyed more than 6,700 consumers across the United States about the experiences they've recently had at casual-dining restaurants.
But according to a report released by Market Force Information in January, that could be changing. The report, which included an online survey of more than 6,700 American consumers between the ages of 18 and 65, found that customer-satisfaction scores are up at casual-dining restaurants across the industry.
Market Force asked each respondent to rate how satisfied they were with their most recent experience at a casual-dining restaurant, plus how likely they were to recommend that chain to others. Taking both of those scores into account, Market Force created a Composite Loyalty Index (CLI) and ranked chains by how highly they performed.
See the casual-dining chains that did the best:
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