Tax code changes leave Americans asking, 'What happened to my refund?'

With filing season officially under way, a growing number of taxpayers are realizing that the Tax Cuts and Jobs Act might be a double-edged sword.

The White House said in October 2017 that the average family "would get a $4,000 raise" when it was pushing for passage of the law. Now that the new filing season has begun, some taxpayers are finding out that the tax man giveth — but also taketh away, especially as it pertains to their annual refund.

"Americans are obsessed with their refunds. What really matters is whether your taxes went up or down, not whether your refund went down," said Howard Gleckman, senior fellow at the Urban Brookings Tax Policy Center. "It's really important that people don't confuse their refund with the taxes they pay," he said. 

RELATED: Take a look at the average tax return in every U.S. state: 

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Average tax refund in every U.S. state
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Average tax refund in every U.S. state

Texas

Average refund: $3,206

Number of refunds: 10,087,693

Total income tax refunded: $32.3 billion

Louisiana

Average refund: $3,115

Number of refunds: 1,611,412

Total income tax refunded: $5 billion

Connecticut

Average refund: $3,099

Number of refunds: 1,396,609

Total income tax refunded: $4.3 billion

Oklahoma

Average refund: $3,098

Number of refunds: 1,300,577

Total income tax refunded: $4 billion

New York

Average refund: $3,059

Number of refunds: 7,712,210

Total income tax refunded: $23.6 billion

New Jersey

Average refund: $3,013

Number of refunds: 3,479,321

Total income tax refunded: $10.5 billion

Wyoming

Average refund: $2,989

Number of refunds: 214,649

Total income tax refunded: $641.6 million

North Dakota 

Average refund: $2,983

Number of refunds: 277,422

Total income tax refunded: $827.4 million

Florida

Average refund: $2,933

Number of refunds: 7,854,538

Total income tax refunded: $23 billion

Mississippi

Average refund: $2,922

Number of refunds: 1,018,429

Total income tax refunded: $2.97 billion

California

Average refund: $2,911

Number of refunds: 13,594,703

Total income tax refunded: $39.5 billion

Washington D.C.

Average refund: $2,900

Number of refunds: 277,399

Total income tax refunded: $804.5 million

Illinois

Average refund: $2,900

Number of refunds: 4,973,653

Total income tax refunded: $14.4 billion

Maryland

Average refund: $2,861

Number of refunds: 2,329,288

Total income tax refunded: $6.7 billion

Massachusetts

Average refund: $2,850

Number of refunds: 2,704,250

Total income tax refunded: $7.7 billion

Alaska

Average refund: $2,843

Number of refunds: 276,887

Total income tax refunded: $787 million

Nevada

Average refund: $2,830

Number of refunds: 1,111,952

Total income tax refunded: $3 billion

Georgia

Average refund: $2,832

Number of refunds: 3,606,774

Total income tax refunded: $10.2 billion

Alabama

Average refund: $2,802

Number of refunds: 1,650,125

Total income tax refunded: $4.6 billion

Virginia

Average refund: $2,771

Number of refunds: 3,129,030

Total income tax refunded: $8.7 billion

Arkansas

Average refund: $2,759

Number of refunds: 989,288

Total income tax refunded: $2.7 billion

Tennessee

Average refund: $2,726

Number of refunds: 2,465,816

Total income tax refunded: $6.7 billion

Utah

Average refund: $2,681

Number of refunds: 1,033,141

Total income tax refunded: $2.8 billion

Washington

Average refund: $2,681

Number of refunds: 2,749,362

Total income tax refunded: $7.4 billion

Arizona

Average refund: $2,672

Number of refunds: 2,244,925

Total income tax refunded: $6 billion

Kansas

Average refund: $2,665

Number of refunds: 1,044,275

Total income tax refunded: $2.8 billion

New Mexico 

Average refund: $2,657

Number of refunds: 724,549

Total income tax refunded: $1.9 billion

South Dakota

Average refund: $2,651

Number of refunds: 321,372

Total income tax refunded: $852 million

West Virginia

Average refund: $2,649

Number of refunds: 649,049

Total income tax refunded: $1.7 billion

Kentucky

Average refund: $2,648

Number of refunds: 1,590,274

Total income tax refunded: $4.2 billion

Delaware

Average refund: $2,648

Number of refunds: 365,749

Total income tax refunded: $968.4 million

Rhode Island

Average refund: $2,643

Number of refunds: 436,490

Total income tax refunded: $1.1 billion

Pennsylvania

Average refund: $2,643

Number of refunds: 5,071,264

Total income tax refunded: $13.4 billion

Colorado

Average refund: $2,636

Number of refunds: 2,014,233

Total income tax refunded: $5.3 billion

North Carolina

Average refund: $2,629

Number of refunds: 3,580,471

Total income tax refunded: $9.4 billion

Nebraska

Average refund: $2,615

Number of refunds: 711,103

Total income tax refunded: $1.8 billion

Indiana

Average refund: $2,612

Number of refunds: 2,577,994

Total income tax refunded: $6.7 billion

Iowa

Average refund: $2,602

Number of refunds: 1,141,151

Total income tax refunded: $3 billion

New Hampshire

Average refund: $2,602

Number of refunds: 558,359

Total income tax refunded: $1.4 billion

Missouri

Average refund: $2,601

Number of refunds: 2,220,029

Total income tax refunded: $5.7 billion

South Carolina

Average refund: $2,569

Number of refunds: 1,719,299

Total income tax refunded: $4.4 billion

Hawaii

Average refund: $2,564

Number of refunds: 535,763

Total income tax refunded: $1.4 billion

Michigan

Average refund: $2,560

Number of refunds: 3,776,668

Total income tax refunded: $9.7 billion

Ohio

Average refund: $2,517

Number of refunds: 4,570,589

Total income tax refunded: $11.5 billion

Minnesota

Average refund: $2,516

Number of refunds: 2,112,212

Total income tax refunded: $5.3 billion

Idaho

Average refund: $2,457

Number of refunds: 561,133

Total income tax refunded: $1.4 billion

Wisconsin

Average refund: $2,436

Number of refunds: 2,236,886

Total income tax refunded: $5.4 billion

Montana

Average refund: $2,401

Number of refunds: 372,817

Total income tax refunded: $895 million

Oregon

Average refund: $2,398

Number of refunds: 1,431,924

Total income tax refunded: $3.4 billion

Vermont

Average refund: $2,392

Number of refunds: 254,192

Total income tax refunded: $608 million

Maine

Average refund: $2,336

Number of refunds: 509,896

Total income tax refunded: $1.2 billion

Average tax refund by state
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But even as Gleckman pointed out that some people's overall tax burdens might be smaller this year, he acknowledged that many people come to expect and even rely on that refund.

"The people who file early are the people who generally count on these refunds. They may have an expectation of higher refunds," he said. These taxpayers, especially those who hold down multiple jobs, could be in for a rude awakening.

This was what happened to Jason Marques, a postal worker, pizza delivery driver and student in Massachusetts who said that, since his income didn't change, he was expecting a similar refund to the roughly $6,000 he got last year — money he said would go towards his student loans or paying off credit card debt.

Marques said he was hurt by the cap on student loan interest deduction and the elimination of non-reimbursed business expenses, which he used to deduct the out-of-pocket costs he incurred as a delivery driver. "My jaw hit the floor," he said, when he learned his 2018 refund would be under $500.

"I just started paying back my student loans. If I'd gotten the $6,000, I'd have paid off all my credit cards," he said. "I could've really used that money to eliminate it all."

Marques is not alone in his frustration. Early filers have been taking to social media to express their ire at finding that their refunds were a fraction of what they anticipated or — worse yet — that they would owe an unexpected bill to the IRS.

"That campaign promise was one of the only two reasons I voted for you," wrote Twitter user Dee Nelson. "Rethinking that decision now."

Facebook user Erin Boyd told of a similar unpleasant surprise in a comment on the social media platform. "I got screwed. Widow with two young children and I try to owe $100 or less, because who likes loaning money to the government. And this year I owe $1,000," she said.

A top culprit for the confusion is the fact that the IRS made changes to withholding tables about a year ago. "People have fewer withholdings in most cases than they did last year, and they don't realize it," said Bob Charron, partner and head of the tax department at Friedman LLP.

While some people likely noticed an uptick in their take-home pay, the amount might have been small enough that people didn't notice, especially those who get direct deposit and might not look at their pay stubs. What's more, workers who had an increase in their health insurance premiums or other paycheck deductions might have missed the bump entirely.

Postal worker Marques said he didn't notice a change in his take-home pay after the new withholding rules took effect. "It looks like it was a bunch of gimmicking," he said. "I didn't know how badly it was actually going to hurt."

It's not yet clear how common experiences like Marques' will be — or if that could impact consumer spending. Last year, the IRS issued nearly 111 million refunds out of roughly 153 million returns submitted, with an average amount of $2,825. A July report from the Government Accountability Office said more than 20 percent of taxpayers will owe the IRS come April, and due to the changes in the tax law, even the experts say it's hard to guess who might wind up in the red to the taxman.

"It's too soon to know what's really going to happen," Gleckman said. "Because there were so many changes, the law really did change the tax liability of almost every American."

Taxpayers who live in states with high costs of living or who used to take a lot of real estate-, tax- or work-related deductions also should be prepared to have to break out their checkbooks come April, Charron said.

Since Charron is based in New York City, his clients tend to come from areas with high home prices and property taxes. "If I were to estimate, two-thirds will pay more than they thought and one-third will get more than they thought," he said. "I had a call yesterday with a client and I had to tell him his withholdings were short by $16,000."

This is the kind of outcome Marguerite Garcia is dreading. "We were warned by our tax accountant that we should brace ourselves for this year's taxes, and that the approximately $3,200 refund we usually enjoy will most likely be obliterated," she said.

Garcia's husband is a sales consultant who travels frequently from the family's home in Oregon, sometimes logging in excess of 20,000 miles on his personal vehicle in a single year. Under the new tax code, he will lose the ability to deduct that mileage along with other unreimbursed expenses.

"I imagine 50-somethings with grown children and similar work situations will be hit pretty hard," she said.

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