Wells Fargo: Mistake contributed to hundreds of foreclosures

CHARLOTTE, N.C. (AP) — Wells Fargo says a company mistake contributed to hundreds of foreclosures because it miscalculated customers' eligibility for mortgage modifications.

The bank said in a filing Friday the error caused about 625 customers to be denied, or not offered, loan modifications they otherwise qualified for. Foreclosures were completed in about 400 cases.

The customers had been using federal programs that helped families at risk of losing homes. A spokesman didn't immediately respond to a question about where the foreclosures were. 

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Wells Fargo & Co.: 8,465 complaints

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Bank of America Corp.: 8,069

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JPMorgan Chase & Co. (includes Chase Bank): 7,747

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Citigroup Inc. (includes Citibank): 6,600

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U.S. Bancorp (includes U.S. Bank): 2,338

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PNC Financial Services Group Inc. (includes PNC Bank): 1,374

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SunTrust Banks Inc.: 1,159

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Citizens Financial Group Inc. (includes Citizens Bank): 782 

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Fifth Third Bancorp (includes Fifth Third Bank): 698 

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BB&T Corp.: 680 

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The error in the bank's underwriting tool lasted from 2010 until it was fixed in late 2015, an internal review found.

The bank said it set aside $8 million this year to help the affected customers.

With its main corporate office in San Francisco, the bank employs thousands in Charlotte.

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