Walmart is using self-driving cars to transport shoppers to their groceries

  • Walmart is using Waymo's self-driving cars to transport shoppers to pick up their online grocery orders. 
  • The service is being tested at a Walmart store in Chandler, Arizona. 
  • "Our personal shoppers get to work meticulously picking customers' orders based on their pickup times," Tom Ward, Walmart's vice president of e-commerce operations, wrote in a blog post. "Waymo does the rest!"


Walmart is using self-driving cars to transport shoppers to one of its stores. 

The company is partnering with Google-owned Waymo for the new service, which is being tested at a store in Chandler, Arizona. 

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5 biggest mistakes shoppers make, according to Walmart employees
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5 biggest mistakes shoppers make, according to Walmart employees

Making assumptions about the services offered at your local store

Walmart does offer product care plans and a trade-in program that allows shoppers to exchange devices for gift cards.

But one Walmart employee of nine years told Business Insider that it was a mistake for customers to just assume "we have an electronics repair facility here."

If you're in doubt, it's best to skip the wild goose chase and try calling ahead.

Failing to plan out your shopping trips

Shopping for a big holiday weekend blowout?

Well, just assume that everyone else is following suit.

An associate of 12 years told Business Insider that it was a mistake to wait "until the last minute to shop," especially when it comes to busier times of the week or year.

The employee added that some shoppers fail to understand that "they aren't the only people that will show up. So, yes, there will be lines at the registers. Plan better — plan early."

A Reddit poster who said they worked in the electronics department at Walmart noted that Friday nights, Saturdays, and Sundays typically garner the biggest crowds.

Skipping an important return hack

A Walmart store manager told the savings-oriented blog The Krazy Coupon Lady that there's a way to return products ordered online with less hassle.

If you end up ordering an item on Walmart.com that you don't actually want, you can return it through the chain's mobile express returns system.

"You just get a QR code from your Walmart app, bring your item to the store, skip the line, and scan your QR code on the credit card machine," according to The Krazy Coupon Lady.

Being mean to Walmart associates

A Walmart employee of 15 years said that "being mean" to the employees at Walmart is probably the biggest mistake a shopper can make.

"If you are nice to them, they will bend over backwards to help you," the employee told Business Insider.

That means acting courteously and not threatening to "contact management or the home office" when something goes wrong that's outside of the employees' control, according to an associate of 11 years.

"Unfortunately, there is a bad stigma surrounding Walmart employees," former Walmart employee Crystal Linn wrote on Quora.

They added that customers sometimes buy into that bias and treat the associates as "ignorant high school drop-outs."

"I even had a woman ask me once, 'Do you even know what an electric can opener is?' after I showed her where the handheld ones were located," Linn wrote. "Not everyone is like this, of course, but it seems that the large majority have this idea in their mind that anyone that works at Walmart is trashy. The way that people treat you because of that really wears you down."

Forgetting to check for markdowns

Want to save some money on your next Walmart run? Watch out for the prices.

Specifically, keep an eye out for price tags ending in 0 or 1.

According to an interview with a Walmart store manager on The Krazy Coupon Lady, a pricetag ending with a 0 or a 1 denotes a "final markdown price." Meanwhile, the store manager told the blog that prices ending in 5 "are the first markdown price."

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The service is specifically for shoppers who have purchased Walmart groceries online.

Here's how it works, according to Tom Ward, Walmart's vice president of e-commerce operations:

"Those in the pilot simply place an online grocery pickup order at walmart.com/grocery," Ward wrote in a blog post posted online Wednesday. "Our personal shoppers get to work meticulously picking customers' orders based on their pickup times. Waymo does the rest! They transport customers to and from pickup … all the while, those customers can text, nap, work... you name it!"

Walmart said it's running the pilot to learn about how it can make grocery pickup more convenient. 

"Waymo's experience, industry leading technology and mission on safety is helping us enter this space in the right way," Ward wrote. "We’re excited to see what this pilot and the future hold."

For now, the service is only available to a group within Waymo’s 400 daily users known as "early riders."

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