Paypal tells widower his wife was 'in breach of contract' because she died
A recently bereaved husband received a letter informing him that his late wife is "in breach of contract" because she died.
Howard Durdle posted a copy of the letter PayPal sent to his wife Lindsay after her death from breast cancer on May 31.
"Dear Mrs. Lindsay Durdle, this is a default notice served under section 87(1) of the Consumer Credit Act 1974," the letter begins. "Your account has an outstanding balance of £3,240.72"
"You are in breach of condition 15.4 (c) of your agreement with PayPal Credit as we have received notice that you are deceased," reads the letter.
"In accordance with condition 15.4 (c), we are entitled to close your account, terminate your agreement and demand repayment of the full amount outstanding," the letter continued.
In a Facebook post, Durdle expressed his distress upon receiving the letter.
"Excuse the language but this is beyond the fucking pale," he wrote. "PayPal — who were informed of Lindsay’s death three weeks ago — have written her a letter threatening action due to her breach of contract for being deceased."
"What the actual f**k. What empathy-lacking machine sent this? Jesus," he added.
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Mashable reached out to Durdle but did not hear back immediately.
A PayPal spokesperson told Mashable that they have since apologized and cleared the outstanding debt.
"We apologize unreservedly to Mr. Durdle for the understandable distress this letter has caused," the spokesperson said. "As soon as we became aware of this mistake, we contacted Mr. Durdle directly to offer our support, cleared the outstanding debt and closed down his wife’s account as he requested."
The spokesperson added that the company is "urgently reviewing" its internal processes to make sure something like this "does not happen again."