A computer glitch forced American Airlines to cancel hundreds of flights and customers are furious

  • Hundreds of PSA flights have been canceled to and from the Charlotte-Douglass International Airport since last Thursday. 
  • The problem has continued into Tuesday of this week and American Airlines said a technical glitch is to blame. 
  • Some travelers are not happy as the cancellations have disrupted both weekend travel and business travel during the work week. 

American Airlines is reeling from the fallout after a computer glitch within their PSA regional carrier forced the cancellation of hundreds of flights on Monday and Tuesday out of Charlotte-Douglas International Airport.

This problem has plagued American Airlines since last week, as more than 600 flights were canceled between Thursday and Friday as well.

The company said in a statement Tuesday that while it has stabilized its computer systems, it will take time to get back to normal operations. 

"The regional carrier which operates 12 percent of America’s 6,700 daily flights, canceled all flights the morning of Tuesday, June 19th, as it works though schedules, getting aircraft and crews where they need to be to resume operations. PSA will operate a reduced schedule over the next few days as it restores full service," American Airlines said in a statement to Business Insider. 

"We understand that these cancellations have been frustrating for our customers, and teams from PSA and American have been working around the clock to get things back to normal as quickly as possible," the company said. 

PSA Airlines, a separate American Airlines subsidiary which flies smaller planes under the American Eagle brand, has experienced problems as of late. On Thursday and Friday, over 675 flights were canceled because of “a technical issue.” An additional 50 flights were canceled on Saturday and a ground-stop was issued until 3 p.m. on Sunday at the Charlotte airport.    

RELATED: Take a look inside the world's cheapest airline: 

Cheapest airline in the world
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Cheapest airline in the world

Tigerair Australia was recently named the cheapest airline in the world in a report by travel search company Rome2rio, with flights costing on average $0.06 per km (US).

Source: Rome2Rio 

Business Insider looked at what it's like to fly with the low-cost domestic airline that serves 13 destinations in the country.

Tigerair was once branded Australia's 'worst airline' but since it was bought by Virgin Australia Group in 2014, Rome2rio says the airline seems to have 'turned its fortunes around.'

Rome2rio said said in its report: "Following years of bad press (it was voted Australia’s worst airline three years in a row), it was bought by Virgin in 2014 who seem to have turned its fortunes around. It’s not often we say this, but sometimes cheapest can be best!"

You'll be welcomed aboard by its smiling fight attendants, if the airline's Instagram is anything to go by.
The cabin crew look pretty glamorous for a budget airline.

You'll just as often find suits commuting to business meetings on a Tigerair flight as you will sandal-wearing holiday-goers — as well as the odd local celebrity.

Above, Today Show hosts Richard Wilkins and Karl Stefanovic pose with cabin crew onboard a Sydney-bound flight.

Source: Escape

Melbourne Storm rugby players have been spotted travelling with the airline, too.

And by the looks of things, passengers have even been known to serenade the entire aircraft.

Tigerair said it recently installed slimline leather seats on its fleet which have adjustable headrests, additional storage pockets, and built-in tablet/phone holders.
It has also introduced a new 'Tigerbites' food market-inspired winter menu, that includes snacks such as a hot mac and cheese bake, bitesize chicken and chips, and a cinnabun for those with a sweet tooth...
...As well as Onyx espresso martinis (not pictured).
The crew definitely like a selfie.

So if you're ever in the country and looking for a cheap internal flight, you may want to give the carrier a go.


These cancellations were particularly disruptive because Charlotte-Douglas International Airport is American Airlines’ second busiest airport, with more than 120,000 passengers cycling through on a given day. PSA flights to and from Philadelphia and Washington Reagan have also experienced delays or cancellations.

“It started on Thursday and they thought they had it fixed and it’s kinda slowly still becoming an issue,” American spokeswoman Katie Cody told Bloomberg.com on Monday. According to Cody, the issue seemed to be technical, involving hardware for scheduling and tracking pilots and flight attendants.

PSA, which was founded in 1995 as a smaller offshoot of American Airlines’ main operations, flies a fleet of Bombardier Jets seating 50 to 79 passengers per plane. Based out of Charlotte, the fleet travels throughout the Midwest and East Coast.

Some of the flyers affected by the cancellations have taken to Twitter to vent their frustrations. 


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Frustrated American Airlines customers are slamming the carrier after it canceled more than 600 flights because of a technical issue

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