RANKED: The 13 best airlines in the world in 2018

The best and worst airlines in the world have been revealed by flight compensation company AirHelp — and some of them are surprising.

The company's sixth annual AirHelp Score rates airlines based on quality of service, on-time performance, and claim processing in order to produce an overall score.

The highest ranking airlines prove that customer service is key — and you don't need to provide a luxury service to get it right.

See the 13 best airlines in the world, ranked in ascending order by their overall AirHelp score.

13 best airlines in the world in 2018
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13 best airlines in the world in 2018

13. Wizz Air — 7.95. The budget Hungarian airline is reliable for being on time with an 88% on-time performance score, although a 6 on quality of service brought it down in the ranking.

12. Norwegian — 8. With a solid 8 for service and 8.61 for claim processing, the airline which boasts the world's longest low-cost route from London to Singapore came in at 12 for its well-rounded experience.

See what it's like to fly on Norwegian here.

11. KLM — 8.01. The Netherlands' Royal Dutch Airline has a good on-time performance of 85%, as well as a decent 7.54 for claim processing and 8 for service.

10. Virgin Atlantic — 8.04. The UK's Virgin Atlantic also scored well all around, with another 8 for service, 7.95 for claim processing, and 82% for punctuality.

9. Air Malta — 8.09. This lesser-known airline is incredibly efficient at processing claims with a score of 9.13 and pretty reliable for being on time at 86%, brought down only slightly by a service score of 7.

8. Qantas — 8.12. You can expect a punctual flight on Qantas — which now flies non-stop from Perth, Australia to London — with a rating of 89%, as well as an 8 for service.

See what the food is like on the nonstop Perth to London flight here.

7. Aegean Airlines — 8.19. This Greek airline is punctual with a score of 90%, as well as a surprisingly solid service score of 8.

6. Austrian Airlines — 8.25. Another impressive claim processing score comes from Austria's airline, which also scored an 8 for quality of service.

5. South African Airways — 8.31. The 8.69 claim processing score, 8 on service, and 85% on-time performance put South Africa's airline in fifth place.

See what it's like to fly business class on South African Airways here.

4. Singapore Airlines — 8.33. Set to launch the longest flight in the world at 19 hours from Singapore to New York, it's lucky Singapore's airline offers a full 10/10 for quality of service, as well as 85% on-time performance. Only its claim processing score — 6.77 — brought it down to fourth place this year.

See what it's like to fly first class on Singapore here.

3. Etihad Airways — 8.43. The UAE's Etihad is constantly named among the best airlines in the world, and with a score of 9 on service, 86% for punctuality, and 7.47 for claim processing, it's easy to see why.

Here's what it's like to take a $10,000 flight on Etihad Airways' First Class.

2. Lufthansa — 8.57. The German airline came in second place thanks to its score of 10 for service and 8.63 for claim processing, beat out only due to it 76% punctuality score.

See what it's like to take a £4,500 first class flight on Lufthansa here.

1. Qatar Airways — 9.07. The best airline in the world, according to the AirHelp Score, is Qatar Airways, which landed a perfect 10 for quality of service, an 8.86 claim processing score, and an 89% on-time performance score.

See what it's like to fly first class on the best airline in the world here.


See Also:

SEE ALSO: What it's like to fly Norwegian Air, the airline with the world's longest low-cost route from London to Singapore

SEE ALSO: Singapore Airlines is set to launch a 19-hour flight from Singapore to New York — beating the record for longest in the world

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