Chili's just revealed news about customers that should terrify Applebee's and TGI Fridays

People are ditching casual dining chains — and that's terrible news for chains like Chili's.

On Tuesday, Chili's parent company Brinker International announced that traffic at company-owned stores dropped 6.2% in the third quarter at the casual dining chain. Same-store sales dropped 2.3% in the quarter.

Over the last two years, Chili's traffic has decreased by more than 10% as casual dining chains have struggled to stay relevant.

"Casual dining is under more pressure now than ever to win consumers' hearts and minds," Wyman Roberts, Brinker International's CEO, said in a call with investors.

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Roberts acknowledged that Chili's needs to improve, and said that changes are in the works to speed up service, ensure food is served hot, and improve menu quality. Customers may have already noticed adjustments such as a new burger preparation — now smashing burgers, a style popularized by burger chain Smashburger — and adding "50% more protein" to fajitas.

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48. Restaurant Tim Raue, Berlin, Germany

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47. Vendome, Cologne, Germany

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46. L'Astrance, Paris, France

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45. Den, Tokyo, Japan

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44. Brae, Victoria, Australia

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43. Reale, Abruzzo, Italy

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42. Borago, Santiago, Chile

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41. Ultraviolet by Paul Pairet, Shanghai, China

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40. Cosme, New York, USA

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39. Relæ, Copenhagen, Denmark

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38. Azurmendi, Biscay, Spain

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37. Saison, San Francisco, USA

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36. Dinner by Heston Blumenthal, London, England

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35. Septime, Paris, France

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34. De Librije, Zwolle, Netherlands 

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33. Astrid y Gaston, Lima, Peru

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32. Attica, Melbourne, Australia

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31. Pavillon Ledoyen, Paris, France

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30. Arzak, San Sebastian, Spain

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29. Le Calandre, Rubano, Italy

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28. Nahm, Bangkok, Thailand

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27. The Ledbury, London, England

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26. The Clove Club, London, England,

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25. Tickets, Barcelona, Spain

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24. Amber, Hong Kong, China

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23. White Rabbit, Moscow, Russia

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22. Quintonil, Mexico City, Mexico

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21. Alinea, Chicago, USA

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20. Pujol, Mexico City, Mexico

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18. Narisawa, Tokyo, Japan

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15. Piazza Duomo, Alba, Italy

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13. Alain Ducasse au Plaza Athénée, Paris, France

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11. Blue Hill at Stone Barns, New York, USA

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10. Steirereck, Vienna, Austria

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However, the biggest problem seems to be one that Roberts cannot fix. Brinker CFO Thomas Edwards Jr. said the casual dining industry continues to be "weaker and more volatile than expected," something that impacts not just Chili's, but also chains such as Ruby Tuesday, Applebee's, and TGI Fridays.

Casual dining chains have struggled to win over customers as trendy and inexpensive fast-casual chains like Chipotle and Shake Shack have become more popular and malls have closed. And, with analyst concerns that the US could be entering a restaurant recession and that the industry is "over-retailed," casual dining chains are being hit especially hard by customers' disinterest.

"When you look at the alternatives out there in the marketplace today and who's creating buzz and creating excitement, it's gone away from chain casual dining," TGI Fridays CEO John Antioco recently told Business Insider.

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2015 US average sales per unit: $1,838,700

US systemwide sales: $1.15 billion

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US systemwide sales: $613.2 million

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US systemwide sales: $1.58 billion

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US systemwide sales: $4.50 billion

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US systemwide sales: $35.80 billion

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2015 US average sales per unit: $2,500,000

US systemwide sales: $4.90 billion

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2015 US average sales per unit: $2,530,000

US systemwide sales: $1.75 billion

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2. Jason's Deli

2015 US average sales per unit: $2,664,000

US systemwide sales: $643.6 million

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1. Chick-fil-A

2015 US average sales per unit: $3,977,300

US systemwide sales: $6.83 billion

Photo: Facebook/Chick-fil-A

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