You Take the Hotel Shampoo and Lotion, Don't You?

Alexey Stiop/Alamy
It may not be why you stay in a hotel, but for most guests, leaving with some of the toiletries is a tradition. And now Hilton Hotels (HLT) has tried to quantify it by commissioning a survey.

About three-quarters of the 1,002 surveyed acknowledged taking some toiletries with them. About one-third of those who identified themselves as millennials (Generation Y), said they took toiletries off of the housekeeping cart. Only 13 percent of those ages 55 and over said they went outside the room to grab toiletries.

"We understand the importance of quality toiletries in ensuring guests stay revitalized during -- and after -- their travels," said Chris Naylor, vice president of brand operations for Hilton Worldwide, which used the survey to promote upgraded toiletry selections.

What happens to those tiny bottles? The stuff in them can be made available to guests at their homes, used to shine shoes, wash makeup brushes and clean travel stains. About one in 10 of those surveyed said they gave pilfered hotel room toiletries as a gift. While it might seem like small bottle of shampoo or lotion is a lame present, keep in mind that not every hotel is offering bargain brands.

Brands at hotels across the country include L'Occitane, Malin+Goetz, Peter Thomas Roth, Molton Brown, Gilchrist & Soames, Aromatherapy Associates, Kiehl's and Hermès. Most of those don't come cheap. A one-ounce hand cream from L'Occitane retails for $12.
Read Full Story