Oscars stage manager details PwC accountants' incompetence: 'They froze' (Exclusive)

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Gary Natoli, the veteran Oscars stage manager who was in the midst of the chaos on Sunday night when "La La Land" was mistakenly announced as Best Picture, told TheWrap on Wednesday that the two PwC accountants entrusted with the envelopes "froze" when things went wrong.

"I'm sure they're very lovely people, but they just didn't have the disposition for this," Natoli said. "You need somebody who's going to be confident and unafraid."

Making matters worse, Natoli said that he and stage manager John Esposito, who stood in the stage-right wings next to PwC partner Brian Cullinan, had a conversation with Cullinan the day before the Oscars about the protocol if an incorrect winner is announced.

"We don't usually talk about that," Natoli explained. "But I guess Brian had done an interview where he was asked about it, so he came up to John and me and told us that in the interview, he said, 'Well, we would tell the stage managers and check with each other and react.' And then he said to us, 'Is that what we do?'

See photos from the moment:

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Best Picture error at the 2017 Oscars
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Best Picture error at the 2017 Oscars

US actor Warren Beatty (C) shows the card reading Best Film 'Moonlight' after mistakingly reading 'La La Land' initially at the 89th Oscars on February 26, 2017 in Hollywood, California.

(MARK RALSTON/AFP/Getty Images)

Host Jimmy Kimmel reacts after the 89th Oscars on February 26, 2017 in Hollywood, California.

(MARK RALSTON/AFP/Getty Images)

The cast of 'Moonlight' and ''La La Land' appear on stage as presenter Warren Beatty (C) shows the winner's envelope for Best Movie 'Moonlight' on stage at the 89th Oscars on February 26, 2017 in Hollywood, California.

(MARK RALSTON/AFP/Getty Images)

89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Warren Beatty holds the card for the Best Picture Oscar awarded to "Moonlight," after announcing by mistake that "La La Land" was winner.

(REUTERS/Lucy Nicholson)

'La La Land' producer Jordan Horowitz holds up the winner card reading actual Best Picture winner 'Moonlight' with actor Warren Beatty onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

Prior to learning of a presentation error, 'La La Land' producers Fred Berger, Jordan Horowitz and Marc Platt accept the Best Picture award for 'La La Land' (later awarded to actual Best Picture winner 'Moonlight') onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

Prior to learning of a presentation error, 'La La Land' producers Fred Berger, Jordan Horowitz and Marc Platt accept the Best Picture award for 'La La Land' (later awarded to actual Best Picture winner 'Moonlight') onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

Cast and crew of 'Moonlight' accept the Best Picture award onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

Director Barry Jenkins and the cast and crew of 'Moonlight' accept the Best Picture award onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

'La La Land' producer Jordan Horowitz (L) holds up the winner card reading actual Best Picture winner 'Moonlight' with actor Warren Beatty onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

'La La Land' producer Jordan Horowitz (L) announces the actual Best Picture winner as 'Moonlight' after a presentation error with actor Warren Beatty (R) onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Warren Beatty holds the card for the Best Picture Oscar awarded to "Moonlight," after announcing by mistake that "La La Land" was winner.

(REUTERS/Lucy Nicholson)

89th Academy Awards - Oscars Awards Show - Producer Jordon Horowitz holds up the card for the Best Picture winner Moonlight. At left is Ryan Gosling and right is presenter Warren Beatty who mistakenly announced La La Land as the best picture winner.

(REUTERS/Lucy Nicholson)

89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Jordon Horowitz and Jimmy Kimmel react as Warren Beatty holds the card for the Best Picture Oscar awarded to "Moonlight," after announcing by mistake that "La La Land" was winner.

(REUTERS/Lucy Nicholson)

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"I said, 'If you know who the winner is, you don't need to check with each other. You need to immediately go out and rectify the situation, ideally before the wrong winners get to the mic.' And he said, 'OK, good, that's what we thought.'"

Natoli was the lead stage manager on the 2017 Oscars show, and spent most of his time stationed in the stage-left wings with host Jimmy Kimmel. PwC had one of its balloting leaders in each wing: Cullinan stage right, where most of the presenter entrances came from, and Martha Ruiz stage left, which saw less traffic.

Each PwC partner had a complete set of envelopes, and each was supposed to have memorized the winners in each category. Leonardo DiCaprio, who presented the Best Actress award, entered from stage left and received the envelope from Ruiz; when it came time to present Best Picture, Warren Beatty received an envelope from Cullinan — but the PwC partner mistakenly gave him the spare Best Actress envelope that bore the name of Emma Stone and "La La Land," rather than the Best Picture envelope that bore the name "Moonlight."

Natoli broke down what happened next: "I was in the wings stage left with Jimmy [Kimmel] when they announced 'La La Land.' We watched for about 10 more seconds, and during that entire time Martha was no more than five feet away from us. When 'La La Land' was announced, she did not try to get my attention, she did not say anything. And she's supposed to have memorized the winners."

See more moments from inside the ceremony:

60 PHOTOS
Inside the Oscars 2017
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Inside the Oscars 2017
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Dev Patel watches Jimmy Kimmel lift Sunny Pawar. REUTERS/Lucy Nicholson

Singer/actor Justin Timberlake (L) performs onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California.

(Photo by Kevin Winter/Getty Images)

HOLLYWOOD, CA - FEBRUARY 26: Actor Meryl Streep in the audience during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Dev Patel speaks to Andrew Garfield. REUTERS/Lucy Nicholson TPX IMAGES OF THE DAY
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Shirley Maclaine and Charlize Theron present the best foreign language film. REUTERS/Lucy Nicholson
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Candy is delivered from the rafters to the audience. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Actor Mahershala Ali accepts Best Supporting Actor for 'Moonlight' onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actor Viola Davis accepts Best Supporting Actress for 'Fences' onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
Swedish actress Alicia Vikander presents the award for Best Supporting Actor on stage at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actors Casey Affleck and Matt Damon (L) chat. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Producer Caroline Waterlow (L) and director/producer Ezra Edelman (R), winners of the award for Documentary (Feature) for 'O.J.: Made in America,' pose with physicist Katherine Johnson in the press room during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Jeff Kravitz/FilmMagic)
A tourist brought into the Oscars as a surprise meets with Best Supporting Actor winner Mahershala Ali at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actors Kate McKinnon (L) and Jason Bateman speak onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Singer/actor Justin Timberlake (R) kisses actor Jessica Biel while performing onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actors Viggo Mortensen and Ryan Gosling. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Composer Lin-Manuel Miranda performs onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actors Michael J. Fox (L) and Seth Rogen speak onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actresses Halle Berry and Meryl Streep. REUTERS/Lucy Nicholson
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actors Mahershala Ali and Naomie Harris. REUTERS/Lucy Nicholson
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actor Dev Patel (L), actor Nicole Kidman and her husband Keith Urban. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Actor/singer Auli'i Cravalho performs onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
US singer John Legend waves after he performed at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actors Matt Damon and Mel Gibson. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Host Jimmy Kimmel speaks onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
Tourists brought into the Oscars as a surprise meet with nominee for Best Supporting Actress in 'Lion' Nicole Kidman (L) at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Sound editor Sylvain Bellemare (L) accepts Best Sound Editing for 'Arrival' from actor Sofia Boutella onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actor Andrew Garfield talks to a guest. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Actor Meryl Streep in the audience during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
US costume designer Colleen Atwood delivers a speech on stage after she won the award for Best Costume Design in 'Fantastic Beasts And Where To Find Them' at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: (L-R) Makeup artists Giorgio Gregorini, Alessandro Bertolazzi and Christopher Nelson accept Best Makeup and Hairstyling for 'Suicide Squad' onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: NASA mathematician Katherine Johnson (L) appears onstage with (L-R) actors Janelle Monae, Taraji P. Henson and Octavia Spencer during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Kevin OConnell wins the Oscar for Achievement in Sound Mixing. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Sound editor Sylvain Bellemare accepts Best Sound Editing for 'Arrival' onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actors Sofia Boutella (L) and Chris Evans speak onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: (L-R) Actors Janelle Monae, Taraji P. Henson and Octavia Spencer speak onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: AMPAS President Cheryl Boone Isaacs speaks onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Presenters Kate McKinnon (L) and Jason Bateman (R) pose with makeup artists Giorgio Gregorini (2nd from L), Alessandro Bertolazzi (C) and Christopher Allen Nelson (2nd from R), winners of the award for Makeup and Hairstyling for 'Suicide Squad,' in the press room during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Steve Granitz/WireImage)
HOLLYWOOD, CA - FEBRUARY 26: Actor/singer Auli'i Cravalho performs onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actor Vince Vaughn speaks onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Candy is delivered from the rafters to the audience. REUTERS/Lucy Nicholson
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actor Dwayne "The Rock" Johnson gestures. REUTERS/Lucy Nicholson
British actor Mark Rylance presents on stage the Best Supporting Actress award at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actor Hailee Steinfeld walks onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actor Emma Stone in the audience during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
Nominee for Best Supporting Actor in 'Lion' Dev Patel delivers a speech on stage at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
British singer Sting performs on stage at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
89th Academy Awards - Oscars Awards Show - Alan Barillaro (C) and Marc Sondheimer accept the award for Best Animated Short Film from presenter Hailee Steinfeld. REUTERS/Lucy Nicholson
Tourists brought into the Oscars as a surprise meet with nominee for Best Supporting Actress in 'Lion' Nicole Kidman (L) at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
89th Academy Awards - Oscars Awards Show - Hollywood, California, U.S. - 26/02/17 - Actresses Viola Davis and Meryl Streep. REUTERS/Lucy Nicholson
HOLLYWOOD, CA - FEBRUARY 26: Actors Michael J. Fox (L) and Seth Rogen speak onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
Host Jimmy Kimmel checks US President Donald Trump's twitter account on a giant screen at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actors Javier Bardem (L) and Meryl Streep speak onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
US actress Jennifer Aniston (L) speaks with nominee for Best Supporting Actress in 'Lion' Nicole Kidman (C) next to Australian singer Keith Urban at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
US actor John Cho (L) and US actress Leslie Mann address the audience at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
US actors Ben Affleck (L) and Matt Damon present the Best Original Screenplay award at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
US actress Jennifer Aniston addresses the audience at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
US singer/songwriter Sara Bareilles performs at the 89th Oscars on February 26, 2017 in Hollywood, California. / AFP / Mark RALSTON (Photo credit should read MARK RALSTON/AFP/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actor Casey Affleck accepts Best Actor for 'Manchester by the Sea' onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actor Halle Berry walks onstage during the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Winter/Getty Images)
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Natoli and Kimmel walked directly past Ruiz to get to the hallway that leads into the Dolby Theatre lobby, and then went into the audience where Kimmel had planned to close the show with a quick comedy bit involving Matt Damon. Natoli had to tell Damon's wife about the bit so that she could give up her seat to the host, so they waited until "La La Land" producer Jordan Horowitz began giving his acceptance speech before making the seating change.

"As I was taking Matt's wife to the side of the house, I heard John Esposito on my headset say, 'Brian says he didn't think they said the right winner. Can you have Martha check her envelope?' That was the first time I heard anything about it, and it was probably a minute, or a minute and 15 seconds, from the time Faye announced the wrong winner."

Because Natoli was no longer in the wings near Ruiz, he radioed another stage manager to find Ruiz and have her open the second Best Picture envelope. "She was standing there with the envelope in her hand, very low-key," he said of Ruiz. "And John Esposito said that Brian was very low-key too, no urgency. But we had Martha open the envelope, and it said 'Moonlight.'"

Natoli said he immediately told the stage managers in the wings, "Get the accountants out there!" But he said both Cullinan and Ruiz hesitated. "John was trying to get Brian to go on stage, and he wouldn't go," he said. "And Martha wouldn't go. We had to push them on stage, which was just shocking to me."

Natoli went on stage as well, and immediately looked for the envelope that Faye Dunaway had opened. "At this point I didn't know that they'd been given the wrong envelope," he said. "Brian had led us to believe that Faye had just said it incorrectly. So I went looking for the envelope."

See all of the red carpet arrivals:

89 PHOTOS
Oscars 2017: Red carpet arrivals
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Oscars 2017: Red carpet arrivals
Jennifer Aniston put her best foot forward in an extremely sexy black dress that featured a thigh-high sliy an nd a plunging neckline. Lookin' good J! REUTERS/Danny Moloshok
Metallic maven! Red-carpet veteran Jessica Biel strikes gold in this unique number.

Nicole Kidman was the epitome of perfection in a sparkling nude Armani gown she paired with a dramatic red lip.

(Photo by Frazer Harrison/Getty Images)

'La La Land' star Emma Stone stunned, yet again, in a fringed gold Givenchy ensemble. She looked sophisticated with her dramatic red lip and Old Hollywood-inspired curls.

(Photo by Frazer Harrison/Getty Images)

Lady in red! Ginnifer Goodwin matched the red carpet in a long-sleeved, sheer ensemble that she matched with a clutch of the same color.

(Photo by Jeff Kravitz/FilmMagic)

'Fifty Shades Darker' star Dakota Johnson opted for a more conservative look in a yellow-hued gown that covered most of her body.  

(Photo by Steve Granitz/WireImage)

Ruth Negga, nominee for Best Actress, wears vibrant red Valentino.

Wow! Charlize Theron stunned in metallic black Dior ensemble with a plunging neckline.

(Photo by Frazer Harrison/Getty Images)

The queen is back! Halle Berry made her triumphant Oscars return in a one-shoulder black-and-gold gown.

(Photo by Steve Granitz/WireImage)

Michelle Williams dazzled in a two-toned halter gown with a plunging neckline.

(Photo by Jeff Kravitz/FilmMagic)

Matt Damon looked totally dapper in his sleek tux, but it was his wife Luciana Barroso who stole the show in a sophisticated grey ensemble with a plunging neckline.

(Photo credit should read VALERIE MACON/AFP/Getty Images)

Meryl Streep basically skipped the red carpet, but she made sure to show off her dress inside and was a stunner in a midnight blue off-the-shoulder dress. 

(REUTERS/Lucy Nicholson)

Scarlett Johansson turned out to the Oscars in a totally different number, a pastel pink silky, flowy dress with a thick belt. (Photo by Jeff Kravitz/FilmMagic)
THE OSCARS(r) - The 89th Oscars(r) broadcasts live on Oscar(r) SUNDAY, FEBRUARY 26, 2017, on the ABC Television Network. (Tyler Golden/ABC via Getty Images) TRUDIE STYLER, STING
"Moana" star Dwayne Johnson and Lauren Hashian were quite the sexy pair. Johnson took a colorful approach in a midnight blue, velvet dress. (Photo by Kevin Mazur/Getty Images)

Brie Larson sported a sophisticated twist to the typical black gown with a dramatic neckline and a ruffled train.

(Photo by Frazer Harrison/Getty Images)

Busy Philipps, who hit the red carpet with BFF and date Michelle Williams, turned heads in a strapless velvet green gown with sheer accents.

(Photo by Kevin Mazur/Getty Images)

Viola Davis was a vision in bright red, wearing an off-the-shoulder look with a classy train.

(Photo by Steve Granitz/WireImage)

Hailee Steinfeld's sheer gown features floral embellishments in pastel shades. 

Chrissy Teigen hits the red carpet in a leggy style that has never failed her. She looks stunning!

(Photo by Frazer Harrison/Getty Images)

Ryan Gosling went the vintage route in a Gucci DIY Made to Order black velvet tuxedo and a black velvet bow tie. The look was both fun and unique. 

(Photo by Jeff Kravitz/FilmMagic)

Salma Hayek's spaghetti-strap bodice plays up her age-defying body -- are we really supposed to believe she's 50?!
Knockouts! Jamie Dornan and Amelia Warner made quite the couple. Amelia looked incredible in a polka dot dress with a cape in a blush color. (Photo by Jeff Kravitz/FilmMagic)

Beautiful! Emma Roberts showed up to the red carpet with fiery new locks. But can we talk about that gown? Absolutely stunning!

(Photo by Kevin Mazur/Getty Images)

Stunning! Alicia Vikander's high-low dark lace gown stole the show. She paired the look with strappy heels and a gorgeous diamond choker. 

(Photo by Kevin Mazur/Getty Images)

OMG! Blanca Blanco's ultra-revealing slit is so front-and-center, we barely even notice the statement shoulders.

Leslie Mann is giving us serious Disney princess vibes (Belle anyone?!) in this bright yellow ball gown.

(Photo by Jeff Kravitz/FilmMagic)

She never disappoints! Olivia Culpo wears a one-of-a-kind Marchesa for Stella Artois gown.
Va-va-voom! Taraji P. Henson is a modern-day Jessica Rabbit in this figure-hugging blue velvet look by Alberto Ferretti.

John Legend's oversized bowtie he matched with his Gucci tux is just quirky enough to stand out.

(Getty)

Scarlett O'Hara, is that you? Nancy O'Dell goes for old-school glamour in this full red ballgown.
Where do we even start?! E! News host Zuri Hall's multi-textured lavender gown is a true work of art.
The definition of "blonde bombshell," Karlie Kloss' streamlined white Stella McCartney look stole the show.

Gorgeous! Octavia Spencer wowed in an off-the-shoulder Marchesa dress with a feathery bottom.

(Photo by Steve Granitz/WireImage)

Aloha! Auli'i Cravalho, voice of Disney's Moana, embraces her Hawaiian roots in a shell-inspired white gown with gold detailing.
Crisp & clean: Lucas Hedges is tailored to perfection in a classic tux.
Hollywood hunk! Luke Bracey ups the game in a black velvet coat.
Fashion Police host Brad Goreski is smart and stylish in a blue velvet smoking jacket.
Glen Powell looks casual on the carpet, but he still cleans up nice in a black tux.
Jason Bateman let Amanda Anka steal the show in her sheer dove gray lace number. Gotta love a sexy halter top!
It's all in the details: TV personality Debbie Matenopoulos' asymmetrical nude gown features a stunning waterfall sleeve.
Sofia Carson is Oscars royalty in a white tulle ballgown with metallic detailing.
Aldis Hodge accents his tux with statement jewelry.
Look at that figure! 'Good Morning America' anchor Robin Roberts glows in gold.
John Savage ditches the black suit/black shoes rule with brown kicks.
A far cry from her 'Star Wars' wardrobe: Felicity Jones' delicate ballerina-inspired tulle dress is understated but stunning.
Isabelle Huppert vamps up an angelic white dress with a bold scarlet lip.
Michael Strahan goes for luxury in a black velvet suit.
Can you believe she's only 14?! Brianna Perez accents her ivory gown with a shimmering silver choker.
Jackie Chan appeared on the carpet with two adorable friends! The star has two real pandas of his own and is an advocate for panda protection.
Jerry O'Connell mixes things up in a silky maroon blazer with dark brown lapels.
'Moonlight' director Barry Jenkins smiles big in a crisp black tux with silk lapels.

Sofia Boutella took a fashion risk with an unexpected feathery twist.

"Hacksaw Ridge" star Teresa Palmer looked gorgeous in a silver number with tons of pleats. (Photo by Frazer Harrison/Getty Images)
Sunny Pawar's kicks -- and awesome attitude! -- are second to none on the red carpet.
Shohreh Aghdashloo is head-to-toe majestic in shimmering black.
Andrew Garfield, nominee for Best Actor, is in good spirits in a slim-fit tux.
Why play by the rules? Riz Ahmed's perfect-fitting blue suit is fun but event-appropriate.
David Oyelowo's clean white jacket is a red-carpet win.
Vince Vaughn was handsome as ever at the Oscars. He's wearing Johnston & Murphy X David Hart Lace Ups. (Photo by Frazer Harrison/Getty Images)
Director Ava DuVernay commands the carpet in a dramatic gray A-line gown.
Jharrel Jerome's black-and-white look is a fashion win for the star's first Oscars ceremony.
HOLLYWOOD, CA - FEBRUARY 26: Actor Jessica Oyelowo attends the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Frazer Harrison/Getty Images)
Screenwriter Tarell Alvin McCraney is full-on white on white, all the way down to his squeaky-clean loafers.
HOLLYWOOD, CA - FEBRUARY 26: Actor Tracy Pollan attends the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Mazur/Getty Images)
HOLLYWOOD, CA - FEBRUARY 26: Actor Michael J. Fox attends the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Frazer Harrison/Getty Images)
AMPAS CEO Dawn Hudson looked lovely in white. (Photo by Steve Granitz/WireImage)
Screenwriter Allison Schroeder rocks a gorgeous rose-toned chiffon V-neck gown.
SLAY! No one could rock this incredible multidimensional gown quite like Janelle Monae.
Dev Patel joins the white jacket trend -- and we're loving the scruffy 'do!
She never ages! Laura Dern rocks a sequinned navy gown.
Have mercy! Mahershala Ali is breaking hearts all over the world in this picture-perfect black-on-black ensemble.
HOLLYWOOD, CA - FEBRUARY 26: Actor Andrew Garfield attends the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Jeff Kravitz/FilmMagic)
Was math class always this hot? Priyanka Chopra is a geometric goddess in this innovative architectural look.
Lookin' good! Javier Bardem ditched the predictable bowtie for a thin black tie and smart suit from Gucci.
Samuel L. Jackson and LaTanya Richardson Jackson contrast yet complement each other: He wears a deep blue jacket and matching tie, while she opted for romantic peach ruffles.
Always an original! Faye Dunaway's buttoned-up look turned heads on the red carpet.
HOLLYWOOD, CA - FEBRUARY 26: Actor Kate McKinnon attends the 89th Annual Academy Awards at Hollywood & Highland Center on February 26, 2017 in Hollywood, California. (Photo by Kevin Mazur/Getty Images)
Sara Bareilles was absolutely stunning in a red dress with an angled neckline. (Photo by Kevin Mazur/Getty Images)
Jeremy Renner put his best foot forward in a classic tuxedo. (Photo by Kevin Mazur/Getty Images)
Seth Rogen and his wife Lauren Miller looked quite classy in a tux and a red dress. (Photo by Kevin Mazur/Getty Images)
Best Actor nominee Casey Affleck is all cleaned up for his big night -- but he kept his trademark scruffy beard and ponytail! (Did you really expect anything else?)
What can he say except "you're welcome"? 'Moana' star Dwayne Johnson is a real-life demigod in a fun blue velvet jacket and gray pants.
Putting everyone's husbands to shame: Chris Evans conquered the red carpet in this unexpected all-blue ensemble.
Sheldon's looking dapper! Jim Parsons is far from his nerdy "Big Bang Theory" persona on the red carpet. He rocked Johnston & Murphy shoes.
She's giving us butterflies! Kelly Ripa surprised onlookers with a a creature-adorned navy gown.
Go bold or go home! Cynthia Erivo proves she's not afraid of patterns in an A-line frock.

Terrence Howard and Mira Pak arrive at the Oscars. Howard is wearing a Piaget timepiece.

(Photo by George Pimentel/FilmMagic)

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He found that Horowitz had the Best Actress envelope instead of the Best Picture envelope, and then located the correct one, which had finally been given to Beatty. "I said, 'We have to announce that 'Moonlight' is the winner,'" he said. Jordan Horowitz did that more than two minutes after the error had first been made.

"I still do not understand the delay," Natoli told TheWrap. "Brian should have run out there on his own. Martha should have run out there.

"I didn't get on the headset and say, 'Hey, producers, this is what's happening. What do we do?' We took our own initiative and got it done — and if we hadn't done that, we could have been off the air before it was fixed. I'm proud of the way that we handled it, given the lack of response from PwC."

Natoli calls the fiasco "a confluence of different things. Obviously we know that Brian was taking pictures backstage when he should not have been, and not paying attention. We know they didn't have the disposition that is necessary for the job. And there was the new design of the envelope, which we had complained about to the Academy a week earlier."

In fact, he added, the stage crew's complaints had led to a change in the inserts that went inside the envelopes, which originally had print that was far too small. But they couldn't do anything about the envelopes themselves, on which the name of the category was not nearly as legible as it had been in previous years.

"I had to look closely to see the category names," he said. "All they were thinking about was design, not function."

Looking back, Natoli is glad that PwC has taken full responsibility for the error. In addition, Academy president Cheryl Boone Isaacs announced on Wednesday that Cullinan and Ruiz would not be returning for next year's Oscars. (Cullinan and Ruiz have made no public statements beyond the official PwC apology.)

But Natoli remains bothered that the fiasco has overshadowed an Oscars show that most of the crew thought was good.

"It was very upsetting to us," he said. "It still is. You work really hard on a show, and then something like that happens. You feel bad about it, even though it's not your responsibility."

Read original story Oscars Stage Manager Details PwC Accountants' Incompetence: 'They Froze' (Exclusive) At TheWrap


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