Kay Jewelers accused of switching gems with inferior replacements
A major jewelry store is being accused of secretly switching the gems in their customers' rings with inferior replacements.
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A recent BuzzFeed News report features the story of Chrissy Clarius whose now-husband Jim purchased a certified 1-carat diamond solitaire engagement ring for her from Kay Jewelers in 2010; he reportedly paid nearly $4,300.
However, when she went to a local Kay store to have the ring repaired in February, employees could not find the certification number inscribed on the diamond.
Suspecting something was wrong, Clarius had the stone assessed by two other jewelers who independently agreed that it was made of a look-alike material called moissanite.
She ultimately returned to the Kay store and confronted the manager who, according to her, implied that a swap may have happened during repairs made elsewhere.
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Clarius has since filed a police report and a consumer complaint, but her experience does not seem to be an isolated incident.
In fact, BuzzFeed News posted a story last month about a woman whose custom-designed engagement ring simply disappeared during a repair and another who had a diamond fall out of a replacement ring.
The company's Facebook page also contains numerous complaints about customers receiving lower-quality stones, stores trying to cover up lost rings, and poor workmanship in general.
A company representative issued a statement to Refinery29 saying that it is "actively reviewing this issue."
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