Officials launch probe after audio of 911 dispatcher hanging up on desperate caller surfaces

Firefighter Responds To Call About Dying Teen: 'Deal With It Yourself'

The Albuquerque Fire Department has reassigned a 911 dispatcher after he allegedly refused to help a caller who was seeking help for his friend who had been fatally shot.

In audio released Tuesday, firefighter and dispatcher Matthew Sanchez appears to dismissively tell an unidentified caller to "deal with it yourself" after she curses at him while reporting the shooting.

SANCHEZ: "Is he breathing?"
CALLER: "He's barely breathing. How many times do I have to f***ing tell you?"
SANCHEZ: "OK, you know what ma'am? You can deal with it yourself. I'm not gonna deal with this, OK?"
CALLER: "No, my friend is dying!"

The Albuquerque Fire Department sent help but Jaydon was pronounced dead at a hospital.

Albuquerque officials say they haven't made any arrests in the shooting, but Sanchez has been removed from the dispatch center and placed on administrative leave after officials learned about how he reacted to the call.

See pictures of Jaydon:

Jaydon Chavez-Silver, boy killed after 911 dispatcher hangs up
See Gallery
Officials launch probe after audio of 911 dispatcher hanging up on desperate caller surfaces
(Photo via Facebook)
(Photo via Facebook)
(Photo via Facebook)
(Photo via Facebook)
(Photo via Facebook)
(Photo via Facebook)
(Photo via Facebook)
(Photo via Facebook)

Jaydon's mom told NBC News at first they thought the story of a 911 operator hanging up during the call was just a rumor.

"I don't understand why he did what he did. It's just very, very upsetting. This call was not handled appropriately," she said.

Sanchez has been a firefighter for 10 years and a dispatcher for more than three years.

A spokeswoman for the Albuquerque Fire Department told The Huffington Post that the department will not be commenting until it concludes its investigation of the incident to find out whether he has handled other calls in a similar manner.

A reward of $4,000 has been raised for information leading to the gunman, Chavez-Silver's family said in a statement.

Read Full Story

Sign up for Breaking News by AOL to get the latest breaking news alerts and updates delivered straight to your inbox.

Subscribe to our other newsletters

Emails may offer personalized content or ads. Learn more. You may unsubscribe any time.