United passengers spent a night in military barracks after flight got diverted
A United Airlines flight from Chicago to London Friday night was anything but routine.
Several hours after the departure from Chicago's O'Hare International Airport, United Flight 958 was diverted to Goose Bay, Canada due to a maintenance issue.
Upon arrival, instead of a hotel accommodation, 176 passengers were taken to military barracks - where they reportedly had to share bathrooms and the heating system was broken during a cold night while they only had thin blankets.
There was little communication by United during the ordeal according to one frustrated traveler who tweeted, "worst customer service ever. Stuck at military barracks. No contact from United since 3am this morning"
According to United, there wasn't enough hotel space for all the passengers and that's why they were provided food and accommodations at the military barracks.
On Saturday night, nearly 24 hours after landing in Canada, passengers were flown to Newark, New Jersey from where they took another flight to London.
United Airlines issued a statement which reads in part, "We apologize to our customers for the disruption, and we recognize this was a considerable inconvenience, so we will be refunding their tickets to London and providing additional compensation."