Hotel charged couple for a bad review

The hotel says it made its review policy clear in its terms and conditions, but people seem to be speculating it's not legal. The actual regulations make these accusations a little more fuzzy.

The Consumer Protection from Unfair Trading document has regulations against aggressive and unfair commercial practices, but it's hard to tell if the hotel did anything that would be considered illegal.

Either way, it's really bad publicity, which is likely why the hotel has announced it won't be doing it anymore.

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