Man's Frequent Flier Miles Revoked After Too Many Complaints
A Minnesota rabbi complained so much to an airline, he managed to get his frequent flyer miles revoked. The case even went all the way to the Supreme Court.
WNDU reports"The court ruled against a case in which a rabbi sued Northwest, now part of Delta, for being tossed out of the program. He says he was kicked out for complaining too much."
"They said their frequent flyer miles were taken away because they filed too many complaints."
"Oh, I didn't know that could happen ... you become a pest and they can get rid of you?"
The man complained 24 times in less than a year, but the rabbi claims the airline booted him to try and save money before its merger with Delta.
"The court opinion: Justice Samuel Alito said the federal deregulation of the airline industry in 1978 prohibits most lawsuits connected to airline prices, routes or service."
"I can understand his anger."
The Wall Street Journal reports the Rabbi lost his Platinum elite membership in 2008, and the outlet says he logged about 75 flights a year.
According to The Atlanta Journal-Constitution, contract law didn't trump the Airline Deregulation Act. In other words, just because he signed a contract for frequent flyer miles doesn't mean the airline can't terminate his account.
Justice Alito said the court's ruling didn't leave frequent flyers without protection because unfair or deceptive practices are still punishable by the Transportation Department.