North Peace Savings and Credit Union Wins Innovation Award for NCR Interactive Video Technology

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North Peace Savings and Credit Union Wins Innovation Award for NCR Interactive Video Technology

North Peace sees membership and asset growth following successful deployment of NCR interactive video software and hardware

DULUTH, Ga.--(BUSINESS WIRE)-- North Peace Savings and Credit Union (NPSCU), a community-based credit union serving 11,500 members in northeastern British Columbia, has won the National Credit Union Innovation Award, Canada, for its implementation of interactive video technology from NCR Corporation (NYS: NCR) , the global leader in consumer transaction technologies. In the 12 months after installing the technology, nearly half of NPSCU's retail members used the solution and provided a satisfaction rating of 79.1 percent; NPSCU saw net assets grow 13 percent and membership grow 5.7 percent as a result of the technology.

NCR APTRA Interactive Teller lets consumers talk to a teller over an ATM, helping reduce customer wa ...

NCR APTRA Interactive Teller lets consumers talk to a teller over an ATM, helping reduce customer wait times and staying open for business longer - such as during evenings and on weekends. (Photo: Business Wire)


NPSCU's personal teller machines (PTMs) are based on the technology behind NCR APTRA Interactive Teller, which connects individuals to a live, remote teller via a two-way video/audio conversation over an ATM. The remote tellers have full control of ATM functions, creating an interactive experience in which members can complete more than 95 percent of typical branch transactions and do them faster - with transaction times typically 33 percent faster than an average teller interaction. Through its PTMs, NPSCU has been able to extend its hours of service - now 7 a.m. to 7 p.m. and on Saturdays.

"When we first heard about how NCR is innovating with interactive video technology, we immediately saw it as an opportunity to increase value to our members with extended branch hours, as well as provide new services to a remote town in our area," said Mitchel Chilcott, CEO, North Peace Savings and Credit Union. "Beyond those goals, we've been pleased with how PTMs have allowed us to deepen our relationship with our members and increase their banking activity with us."

In addition to PTMs, NPSCU also opened a new "virtual office" in remote Taylor, B.C., which included a PTM as well as video conferencing capabilities so members could interact with NPSCU subject matter experts from commercial lending, financial planning and other departments - ensuring a face-to-face relationship without requiring travel. Ninety-eight percent of existing members living within a five km radius of the Taylor branch moved their accounts to that new branch, and those members have increased their assets with NPSCU by 15 percent.

"Our members in Taylor went from having no local access to financial services to having 12 hours of service, six days a week," said Chilcott.

The Innovation Award was presented on July 17 at the World Credit Union Conference in Ottawa, Canada.

"The value that North Peace Savings and Credit Union is creating is simply remarkable, and it is a testament not just to the innovation of the technology, but to North Peace Savings' passion and commitment to its members," said Jed Taylor, vice president and general manager, NCR Interactive Banking. "NPSCU's members are gravitating toward the technology, conducting 50 percent more transactions per session than they did initially. They are delivering more services to more people more efficiently. They truly deserve the National Credit Union Innovation Award."

About North Peace Savings and Credit Union

People's Choice winner of the "Best Financial Institution", North Peace Savings and Credit Union is a full-service financial organization offering banking, commercial, investment and insurance products. Located in Northeast British Columbia, North Peace Savings has proudly served the north for over 65 years. With over 11,000 members within its four branches, NPSCU remains committed to the social and economic well-being within its communities.

About NCR Corporation

NCR Corporation (NYS: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 300 million transactions daily across the retail, financial, travel, hospitality, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 26,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com

Twitter: @NCRCorporation

Facebook: www.facebook.com/ncrcorp

LinkedIn: www.linkedin.com/company/ncr-corporation

YouTube: www.youtube.com/user/ncrcorporation



NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com

KEYWORDS:   United States  North America  Georgia

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