Customer bills telephone company $5,481 - and gets it
Howard Schaffer is the owner of the media marketing firm which bears his name. During the previous year, Howard moved his business to a new location. He planned very carefully, making sure that all his contractors, vendors, and service providers could help him get things properly sewn together on his moving date. Howard encountered one unfortunate snag which developed in spite of his carefully laid plans. The telephone service of Howard Schaffer Media Marketing failed to make the move along with the company.
For those considerations he added to the bill 20 hours total, billed at $175 per hour, for an additional $3,500. In sum total, Howard Schaffer billed his telephone company $5,481.16. Surprisingly enough, it is reported that One Communications has agreed to pay the bill.
This story is a prime example of the real value of focused diligence. My father taught me that the first rule of successful business is to, "document, document, document."
By being forthright, diligent, and by keeping a documented record of his expenses, our hero, Howard Schaffer, "took it to the man," and won.