Megabus accident leaves passengers stranded for more than 24 hours without updates
Megabus riders traveling from Pittsburgh to New York City were stranded by a winter storm on Friday and Saturday.
They had no water or food and resorted to drinking melted snow off the side of the road.
Riders claim that Megabus didn't attempt to update them on their status the entire time they were stuck.
Nearly 80 people traveling aboard a Megabus from Pittsburgh, Pennsylvania to New York City have spent over 24 hours traveling, stranded on the side of the road and at an abandoned rest stop.
"It's complete chaos," Karen Kedem, a passenger on the bus, told Business Insider. "People are missing interviews and flights. We tweeted all night [at Megabus] and we didn't get a response."
Karen Kedem said the bus left Pittsburgh at 9 a.m. ET on Friday. After running into an accident on I-80 because of a winter storm that hammered parts of the northeast with more than 2 feet of snow, riders were informed that the bus had to stop overnight.
"A woman had a panic attack on bus," Emily Bertha, another passenger on board, told Business Insider. "We had to calm her down."
The bus, packed to capacity, got very hot, according to Kadem and Bertha. Megabus had no water available in the case of an emergency. Some riders became dehydrated and resorted to scooping snow off the side of the road into water bottles, which they shared among themselves.
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By Saturday morning at 7 a.m., the bus driver was able to start moving. But soon had to pull over again because he was over the maximum amount of hours he could legally drive. He pulled into an abandoned rest stop to wait for a relief driver to pick up passengers. They were still unable to buy food or water.
Emily Bertha said that throughout the ordeal, the passengers also said they received no information from Megabus about the status of the trip, despite attempts to contact the company. When the bus driver himself called corporate offices, he was placed on hold and then the line was disconnected, according to Kedem.
Kedem's mother waited on hold for 3 hours with Megabus before finally getting through. She was told that a driver would arrive at the rest stop soon.
But that also ended up being untrue. The relief driver went to the wrong rest stop, stranding passengers even longer. Family members started to tweet angrily at the company for failing to provide information to passengers and for allowing them to go without water for such a long time.
@megabus@megabushelp What is going on with the bus stranded in Columbia NJ? My daughter has been on that bus since noon yesterday. No food or water! Do something for these kids!!
— TaraKF🐝🌊☮️🕉🏳️🌈 (@kavanesq) March 3, 2018
At 11 a.m., the relief driver finally arrived at the rest stop. Passengers still had another hour and a half aboard the bus before arriving in New York City.
Some riders on board have indicated they won't use Megabus in the future.
"I'm currently searching for a ride back to Pitt so I don't have to go through this again," Kedem said.
Megabus did not immediately respond to a request for comment from Business Insider.
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