3 Myths About Workplace Communication That Could Make You Less Successful

By Shana Lebowitz

When it comes to professional communication, there's a lot of bogus science out there. And unless you're a trained scientist, it can be hard to know what to believe and what to dismiss.

According to Elizabeth Stokoe, Ph.D., a professor of social interaction at Loughborough University in the UK, there are a few huge misconceptions that steer people wrong when they're interacting with clients and coworkers.

Stokoe developed the Conversation Analytic Role-Play Method (CARM), a technique for communication training, and has spent years analyzing everything from sales calls to dialogue between romantic partners.