If you haven't heard, customer service jobs are headed back to the United States. Nearly 1,000 new jobs are planned around Detroit alone, as customers demand better service and increased savviness when it comes to social media. This means that there's no better time to get your foot in the door; some companies will even cover your training and licensing costs.
Okay, so Comcast's recent PR nightmare involving one very, very stubborn retention agent may not be the best advertisement for a career in customer service, but look at it this way--here's one industry that draws passionate people who love to talk, and a business that truly puts you on the front lines. Take a look at eight great jobs in the customer service world, all currently hiring. Then visit the Administrative Careers Hub.
Now Hiring: Customer Service Jobs
Now Hiring: Customer Service Jobs
Base pay: $17 - 25/hr
Description: Communicate with customers via phone, email and chat. Process orders in a fast-paced environment. Provide knowledgeable answers to questions about product, pricing and availability. Help customers navigate our website and place orders online. Work with internal departments to meet customer’s needs. Work with customers to resolve product returns, shipping inquiries and order status questions. Submit quotes for quantity and custom items.
Description: Manage a modern, fast paced 100-seat call center. Handle daily supervision and coaching. Hands-on involvement in all aspects of customer service. Develop managerial / leadership skills of team leads / representatives. Monitor, track and enforce departmental policies, procedures and goals. Review reports and take appropriate action.
Description: Automotive Customer Service Representatives follow up with customers indicating purchasing interest through our website. Follow up with prospective customers and return email / voicemail. Support on-line customers by setting appointments. Coordinate schedules of salespeople and sales appointments. Commit to becoming an expert and gain in-depth knowledge of Ford vehicles and technology. Follow up with existing customers to confirm their satisfaction and generate leads.
Description: Manage marketing for small to medium accounts. Providing sales and marketing face to face. Customer relationship building. New customer acquisition. Consult priority customers. Client branding- marketing. Territory management. Account updates. Contract overview.
Description: Under the supervision of the Call Center Manager, the CCR provides the administrative support for the overall recruitment and selection efforts for Intuitive Solutions. Job Duties: Ability to plan and carry out an effective recruitment program. Receive inbound calls and phone screen candidates for entry level positions. Review employment applications and determine if candidates are well suited for positions. Respond to day-to-day challenges within the call center and being able to provide acceptable call center services solutions. Explore recruitment opportunities to add value to Intuitive Solutions. Collaborate with management and develop relationships with employees.
Description: Provide world class service to all customers in a customer-centric environment by assisting customers with inquiries while providing consultative support and recommendations. Ensure that sales are captured by responding to customer telephone calls and entering orders accurately and efficiently into SAP. Establish and maintain world class customer relations by developing a rapport and actively listening and probing to gain more information where necessary. Ensure customer telephone inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate). Identify and evaluate opportunities to increase customer retention and satisfaction by suggesting alternatives to items that are out of stock or in limited quantities, informing customers of deals that are currently available, etc. Maintain world class standards by successfully performing against department scorecard metrics.
Description: Responsibilities include heavy customer interaction to perform maintenance, completion and manipulation of data and/or images in the Staging, SAP and other systems to allow for fulfillment. This includes incomplete data and/or orders without images, declined credit cards, and a variety of blocked orders. This position will also document and communicate the correct procedures to the source of the errors and/or communicate to the Digital Care Specialist and system issues or glitches.
Description: Assist in managing Uline’s Drop Ship Customer Service Group. Manage performance expectations and provide coaching and support to team members. Help manage supplier relationships and negotiations. Review daily orders and reports. Handle and resolve escalated customer calls. Perform 1 hour of customer service calls per day.