How to Handle Tough Conversations At Work

<b class="credit">Dr. Mark Goulston</b>
Dr. Mark Goulston

Dr. Mark Goulston was three times named one of America's best psychiatrists by the Consumers Research Council and now focuses on helping people communicate more effectively in the workplace. He has been a columnist in the Los Angeles Times and Harvard Business Review and written a number of books, including Real Influence: Persuade without Pushing.

He was a guest on my NPR-San Francisco radio program. Here are the conversation's highlights: