What Email From The Boss Can Drive Amazon Employees Crazy?

Jeff Bezos may run Amazon and he may be a billionaire. But he is very accessible to his customers with an easy-to-find email address, jeff@amazon.com. And when his customers aren't pleased, Bezos isn't either.

Businessweek's Brad Stone has written a lengthy cover story on Amazon that opens with a bit about Bezos' email style and shows how important customer service is to him.