What Email From The Boss Can Drive Amazon Employees Crazy?

Amazon Kindle (Jeff Bezos, CEO and founder of Amazon, at the introduction of the new Amazon Kindle Fire HD and Kindle Paperwhite
APAmazon CEO Jeff Bezos

Jeff Bezos may run Amazon and he may be a billionaire. But he is very accessible to his customers with an easy-to-find email address, jeff@amazon.com. And when his customers aren't pleased, Bezos isn't either.

Businessweek's Brad Stone has written a lengthy cover story on Amazon that opens with a bit about Bezos' email style and shows how important customer service is to him.