Interactive Intelligence and TMC Announce Customer Experience (CX) Hot Trends Symposium 2014


Interactive Intelligence and TMC Announce Customer Experience (CX) Hot Trends Symposium 2014

Gartner, Frost & Sullivan, Ovum among featured presenters at new event designed to help enterprises and contact centers use today's hottest technologies to deliver an enhanced customer experience

INDIANAPOLIS & NORWALK, Conn.--(BUSINESS WIRE)-- Interactive Intelligence Group Inc. (NAS: ININ) , a global provider of software and services designed to improve the customer experience, in conjunction with its event and media partner, Technology Marketing Corp. (TMC), is launching a new global conference, CX Hot Trends Symposium: Shaping the Customer Experience. The symposium, to be held June 2-4, 2014 in Indianapolis, Indiana, U.S.A., will be collocated with INTERACTIONS 2014, Interactive Intelligence's annual global customer and partner event.

The symposium addresses the nine hottest trends shaping the customer experience. It's intended to help enterprise and contact center professionals responsible for customer service more effectively use the latest technologies to deliver world-class customer experiences.

General session keynotes will be delivered by Aron Ralston, whose autobiography, "Between a Rock and a Hard Place," was the subject of the film "127 Hours"; Jay Baer, social media expert and New York Times best-selling author of the book, "YOUTILITY: Why Smart Marketing is About Help Not Hype"; and Dr. Donald E. Brown, Interactive Intelligence founder and CEO.

Educational sessions will be given by featured industry experts from the following analyst and consulting firms: Convince & Convert, Forrester Research, Frost & Sullivan, Gartner, IDC, McGee-Smith Analytics, Ovum, Saddletree Research, and WebRTC Strategies. These industry experts will cover the following nine trend topics:

  • Cloud-based communications

  • Data analytics and new-model KPIs

  • Innovative self-service

  • Mobile customer service

  • Multichannel communications

  • Proactive customer care

  • Social customer service

  • Video-based customer service

  • WebRTC

"Companies can gain tremendous value by enhancing the experience of their customers," Brown said. "We've learned a lot about this subject over nearly twenty years of deploying our solutions for 5,000-plus customers worldwide. Our goal for this symposium is that it will be a catalyst for defining the topics that can dramatically improve service levels, while providing practical, actionable information by principal experts to help attendees turn customer service into a competitive weapon."

"Our production and promotion of the CX Hot Trends Symposium is a natural extension of TMC's CUSTOMER magazine, which has helped enterprises and outsourced teleservices agencies provide award-winning customer service since 1982 by giving them expert analysis of market trends and technology developments," said TMC CEO Rich Tehrani. "The CX Hot Trends Symposium is a unique opportunity to discuss and debate face-to-face the future of customer service based on expert insight into both the latest technologies and social change."

Early bird registration with pricing discounts for CX Hot Trends Symposium is available now by visiting the event website at

About Interactive Intelligence
Interactive Intelligence Group Inc. (NAS: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC's Cloud Computing Magazine's 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan's Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business Technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Small Cell Summit, Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.


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Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
Jessica McCaffrey, +1 203-852-6800
Marketing Communications Manager

KEYWORDS: United States North America Connecticut Indiana


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