MWV Study: Nearly Sixty Percent of Consumers Did Not Purchase a Product Because of Difficult Merchan


MWV Study: Nearly Sixty Percent of Consumers Did Not Purchase a Product Because of Difficult Merchandise Security Measures

New research uncovers consumer insights on in-store security measures and their impact on path to purchase

RICHMOND, Va.--(BUSINESS WIRE)-- MeadWestvaco Corporation (NYSE: MWV), a global leader in packaging and packaging solutions today unveiled findings from its Retail Security Solutions Study, which explores consumers' perceptions of common retail security measures, like clamshells and pull cards, their level of satisfaction with those measures and the impact they have on consumers' path to purchase. The results indicate that the types of security measures retailers and brand owners implement to protect products from theft can have an overwhelming influence on how consumers interact with those products, as well as brand impressions and purchasing behavior.

The study revealed that almost all consumers (98%) prefer open merchandising, or the ability to interact with the product in the store before purchase, including picking it up, reading about it, evaluating it and/or talking with a store associate about the product. In fact, consumers place such a high premium on open merchandising that nearly 60% said that they have decided not to make a purchase because they could not easily get to the product/package and effectively interact with it. This includes consumers who decided not to purchase a product because it was in a glass encasement (39%), and those who decided not to purchase a product because it was only accessible by a store sales person (37%).

"The findings from our Retail Security Solutions Study help prove that when consumers cannot interact with a product in the retail environment, there is a significant negative impact on retailers' and brand owners' bottom lines," said Jeff Kellogg, vice president of MWV's Consumer Electronics & Security Packaging Systems division."Insights from this study will help us identify ways to partner with retailers and brand owners to implement solutions that protect from theft as well as improve the consumer experience in store."

Perceptions of Individual Security Solutions

The Retail Security Solutions Study allowed consumers to share their perceptions of commonly used retail security measures, including: clamshells, pull cards, locked cabinets, locked plastic boxes and product wraps with alarms. Three of MWV's security packaging solutions were also a part of this study:

  • Natralock®: a secure, customizable, more sustainable alternative to traditional plastic clamshells. Natralock packages feature tear-resistant paperboard and a trap-seal blister, preventing in-store package attack while allowing easy access by the consumer with a pair of scissors.

  • Natralock® with Siren™ Technology: Natralock with the addition of a small alarm that sounds if the package is tampered with or when it is taken out of the store illegally.

  • The newly launchedIntercept™, using Proteqt Technologies: an on-product lock that removes thieves' motivation to steal by disabling the product until it is wirelessly unlocked at the point of purchase.

All these security measures were evaluated on their impact on the path to purchase:

  • Locating - the ability to find the product in store

  • Evaluating - the ability to examine the product in store for purchase decision-making

  • Purchasing - the ability to purchase the product

  • Experiencing - the ability to easily open the package and experience the product after purchase

In terms of overall performance and consumer satisfaction, results showed that Natralock and Intercept consistently outperformed other security measures in all four steps in the path to purchase.

"The consumers' path to purchase is a delicate process," explained Kellogg. "There are so many factors at play when retail consumers are deciding to purchase a product. Retailers and brand owners could end up missing a sale if the security measure creates a barrier."

Additional results from the study reveal that consumers have a strong affinity for MWV's security packaging solutions because they are less likely to impact the shopping experience and therefore less likely to prevent purchase. When stacked against the competition, findings revealed:

  • More consumers agree that MWV's solutions would not prevent them from purchasing the product (77% Intercept; 74% Natralock and 67% Siren).

  • MWV's Intercept and Natralock also had the highest levels of satisfaction/purchase intent (52% and 53% respectively).

  • Natralock and Intercept would increase consumers' perception of the brand (48% and 59% respectively).

About the Study

MWV's Retail Security Solutions Study was a large-scale, quantitative study conducted in December 2012 across five metropolitan cities in the U.S.: Atlanta, New York, Chicago, Dallas and Los Angeles. Research participants included consumers who had recently shopped for and/or purchased an item that was protected with a security device.

For more information, including a video and infographic, on this research, please visit:

About MWV

MeadWestvaco Corporation (NYS: MWV) is a global packaging company providing innovative solutions to the world's most admired brands in the healthcare, beauty and personal care, food , beverage, home and garden, tobacco, and agricultural industries. The company also produces specialty chemicals for the automotive, energy, and infrastructure industries and maximizes the value of its land holdings through forestry operations, property development and land sales. MWV's network of 125 facilities and 16,000 employees spans North America, South America, Europe and Asia. The company has been recognized for financial performance and environmental stewardship with a place on the Dow Jones Sustainability World Index every year since 2005. Learn more at

MeadWestvaco Corporation
Rachel Kaplan, + 1 804-444-7101

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