Citrix GoToAssist Named #1 in Remote Support Market for Fifth Consecutive Year

Citrix GoToAssist Named #1 in Remote Support Market for Fifth Consecutive Year

Integrated 'Triple Play' Support Tool, Multi-Channel and Mobile Support CapabilitiesAre Key Market Drivers

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Citrix today announced that Citrix GoToAssist has once again been ranked as the global market share leader among remote support solutions, for the fifth year in a row, by leading analyst firm IDC. The firm's report "Worldwide Clientless Remote Support Software 2012 Vendor Shares: Top 6 Market Share Leaders" presented top revenue leaders in the market and examined current trends and challenges, including the need for remote support tools for anytime anywhere support, new connection demands, and robust market growth for remote support.

The IDC report states the remote support market grew by 16%, with GoToAssist gaining market share over other leading vendors. The IDC report also advises vendors to extend the capabilities of their support solutions with new features that specifically address mobility, chat, web browser accessibility, integration with other tools, knowledge base/self-help and further advancements in overall user experience.

As a pioneer in the industry, Citrix has clearly addressed these emerging trends and is one of the first vendors to introduce an integrated IT toolset that encompasses the full spectrum of remote support, incident logging and tracking, and infrastructure monitoring late last year. The GoToAssist integrated toolset offers a "triple play" combination of three modules, including GoToAssist Remote Support, GoToAssist Service Desk, and GoToAssist Monitoring. By delivering easy access to key support functions from one interface, Citrix is providing support teams the functionality to maintain uptimes and deliver superior service experiences to both internal staff and external customers.

Since its global debut in October 2012, more than 600 customers have purchased the new GoToAssist Service Desk module - either as a standalone product or to complement their existing GoToAssist Remote Support and Monitoring capabilities. The GoToAssist integrated toolset is available for purchase and free trial directly from the Citrix website.

To support mobile business, Citrix also provides comprehensive GoToAssist mobile support to and from devices at no additional cost. The company recently expanded this portfolio to include complete, integrated mobile device support for Citrix XenMobile Enterprise users. The Citrix XenMobile Enterprise edition combines mobile device; app and data management; a unified corporate app store; mobile productivity apps; document sharing, syncing and editing; and now "one-touch" live GoToAssist support in an inclusive solution for mobile business.

The "Worldwide Clientless Remote Support Software 2012 Vendor Shares: Top 6 Market Share Leaders" report is available to subscribing customers on the IDC website. Citrix has also published a blog article noting additional GoToAssist growth highlights.

Additional Quotes:

"With the increasing mobility of today's workforce, remote support tools have become a necessity for enterprise and small to medium-sized businesses as the IT consumerization momentum demands anytime, anywhere support. Citrix has maintained remote support market leadership by responding to these IT challenges with high-value solutions that simplify IT and bring fast support resolution. Its portfolio of cloud-based, on-demand tools reflect this strategic market approach with expanded solution capabilities such as in-session chat, support to and from mobile devices and access to an integrated support toolset to support both people and technology." Ben Hoffman, Research Analyst, IDC's Mobile Enterprise Software

"The mobile workforce and the explosion of apps and devices have put increased importance on ensuring that people are continually productive with their technology. Consequently, the role of IT support has become more critical than ever. Our Citrix GoToAssist products put essential, efficient tools into the hands of IT support agents, allowing them to step-up to this challenge. Our growth is a result of combining market-leading remote support with next generation service desk and monitoring capabilities for a strategic, cost-effective service that delivers great user experiences. We're proud to share IDC's recognition with our customers, partners and employees." Elizabeth Cholawsky, GM and VP of IT Support and Access, Saas Division, Citrix

Related Links

Follow Us Online

About Citrix

Citrix (NAS: CTXS) is the cloud company that enables mobile workstyles—empowering people to work and collaborate from anywhere, securely accessing apps and data on any of the latest devices, as easily as they would in their own office. Citrix solutions help IT and service providers build clouds, leveraging virtualization and networking technologies to deliver high-performance, elastic and cost-effective cloud services. With market-leading cloud solutions for mobility, desktop virtualization, networking, cloud platforms, collaboration and data sharing, Citrix helps organizations of all sizes achieve the speed and agility necessary to succeed in a mobile and dynamic world. Citrix products are in use at more than 260,000 organizations and by over 100 million users globally. Annual revenue in 2012 was $2.59 billion. Learn more at

For Citrix Investors

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, including in revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, including risks associated with international growth and IT consolidation, as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.

The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

Citrix and GoToAssist are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and are or may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

Zoe Kine, 415-489-4230

KEYWORDS: United States North America California


The article Citrix GoToAssist Named #1 in Remote Support Market for Fifth Consecutive Year originally appeared on

Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

Copyright © 1995 - 2013 The Motley Fool, LLC. All rights reserved. The Motley Fool has a disclosure policy.