Steve Roberts of Crown Motors Redding Named Autobytel Dealer of the Month; Dealer of the Year Awards Slated for January 2014
Autobytel honors exceptional dealers from a competitive field of thousands of automotive retailers for outstanding Internet lead management and customer service standards
IRVINE, Calif.--(BUSINESS WIRE)-- Autobytel Inc. (Nasdaq: ABTL), the company dedicated to helping automotive consumers and dealers connect online, has named Steve Roberts, General Manager of Crown Motors in Redding, California, the Autobytel Dealer of the Month for June 2013.
The company's Dealer Awards Program honors exceptional Autobytel dealers who employ the highest standards in customer service and Internet automotive retail sales and lead management processes. The Autobytel Dealer of the Year Award is slated to be announced at the NADA Convention & Expo in New Orleans in January 2014, with the crowning dealer chosen from this year's pool of monthly winners.
Steve joins Patti Scipione of M'Lady Nissan, Paul LeRose of Pauly Toyota, and Tim Morgan of Radley Acura—who were recently named Autobytel Dealers of the Month for March, April and May 2013—in that pool of winners.
"Steve and the Crown Motors Redding team really understand the importance of building relationships with their customers," said Jeffrey Coats, President and CEO of Autobytel Inc. "They excel at establishing a line of communication that lasts well beyond the initial point of contact. What's even more noteworthy is that Crown Motors operates in a very small market, yet it stands out among retailers in some of the largest cities in the country. Steve and his team deserve this honor and we're proud they're part of the Autobytel program."
Each month, Autobytel's sales and dealer operations teams evaluate prospective candidates from a competitive field of thousands of automotive retailers in the Autobytel network, with a monthly winner selected based on key online automotive best practices.
Criteria evaluated for the Autobytel Dealer Awards Program include conversion rates, lead management processes, customer service principles, customer and brand retention analytics and Internet department practices, among others.
"Internet customers want what they ask for—price and availability and a quick response—and that is what we give them," said Roberts. "We also try to form relationships with our customers over the Internet, as we want to be their one stop shop for all things automotive. It is wonderful to be noticed for a job well done among your peers, and I would like to thank Autobytel for this honor."
Crown Motors, located over 200 miles northeast of San Francisco, offers a broad range of brands, including Honda, Dodge, Nissan, Ford and Lincoln to customers in Redding, California and the surrounding areas. The dealership has been part of the Autobytel program for over two years.
Named #1 Dealers' Choice Awards in 2012 by Auto Dealer Monthly, and a finalist of the 2013 DrivingSales Most Valuable Insight Award this April, Autobytel consistently ranks as a top quality Internet lead provider, with the company's internally-generated leads converting at approximately three times the rate of the estimated industry average.
For more information about the Autobytel Dealer Awards Program, or to learn more about the winners as they're announced, visit the "Dealer Corner" at dealer.autobytel.com. Visit www.autobytel.com to learn about the company's leading automotive information, products and services; watch exclusive new car videos, test drives and car reviews at Autobytel's YouTube page; or join the conversation on the Autobytel Facebook Fan Page.
About Autobytel Inc.
Autobytel Inc., an online leader offering consumer purchase requests, or leads, and marketing resources to car dealers and manufacturers and providing consumers with the information they need to purchase new and used cars, pioneered the automotive Internet when it launched its flagship website, www.autobytel.com, in 1995. Autobytel continues to offer innovative products and services to help consumers buy, and auto dealers and manufacturers sell, more used and new cars. Autobytel has helped tens of millions of automotive consumers research vehicles; connected thousands of dealers nationwide with motivated car buyers; and helped every major automaker market its brand online. Through its flagship website, network of automotive sites and respected online affiliates, Autobytel continues its dedication to innovating the industry's highest quality Internet programs to provide consumers with a comprehensive and positive automotive research and purchasing experience, and auto dealers, dealer groups and auto manufacturers with some of the industry's most productive and cost-effective customer referral and marketing programs.
Investors and other interested parties can receive Autobytel news releases and invitations to special events by accessing the online registration form at investor.autobytel.com/alerts.cfm.
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KEYWORDS: United States North America California
The article Steve Roberts of Crown Motors Redding Named Autobytel Dealer of the Month; Dealer of the Year Awards Slated for January 2014 originally appeared on Fool.com.
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