Interactive Intelligence to Host "Delivering Social Customer Service" Industry Web Event

Interactive Intelligence to Host "Delivering Social Customer Service" Industry Web Event

INDIANAPOLIS--(BUSINESS WIRE)-- Interactive Intelligence Group Inc. (NAS: ININ) , a global provider of software and services designed to improve the customer experience, is hosting a complimentary Web event titled, "Delivering Social Customer Service - More than Just Having a Presence on Facebook, Twitter, and LinkedIn," to be held Tuesday, Aug. 13 at 11:30 a.m. Eastern time (EDT).

Already attracting more than 1,300 registrants, this 75-minute webcast is ideal for contact center leaders seeking best practices for developing a social customer service strategy that builds relationships across all communications channels -- from voice, email and Web chat, to text, video and social media.

The webcast, which will include an extensive audience Q&A, will be presented by Frost & Sullivan Principal Analyst Michael DeSalles, COMMfusion Principal Analyst Blair Pleasant, and Interactive Intelligence Senior Director of Solutions Marketing Tim Passios.

"The requirements for providing quality customer service have changed dramatically as a result of social media," said Interactive Intelligence Chief Marketing Officer Joe Staples. "One-to-one interactions have extended to one-to-many, and a new emphasis is being placed on relationship building. We designed this webcast to help contact centers develop a strategy that incorporates technology, processes and people so they can fully harness the power of all types of communications channels."

To register for this webcast, click here.

About Interactive Intelligence
Interactive Intelligence Group Inc. (NAS: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC's Cloud Computing Magazine's 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan's Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications

KEYWORDS: United States North America Indiana


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