USAA Honors TeleTech with Strategic Supplier Excellence Award for Military Community Support
The Net Promoter Score Leader Recognizes TeleTech as a Strategic Partner
DENVER--(BUSINESS WIRE)-- TeleTech Holdings, Inc. (NAS: TTEC) is proud to announce that they have received USAA's Strategic Supplier Excellence Award. The award was presented at the strategic supplier recognition event at USAA headquarters in San Antonio, Texas. Since 2007, TeleTech has provided member service support to help the financial services leader deliver on its mission of providing military personnel and their families with the financial services products and exemplary service they deserve.
USAA has a commitment to member service that is one of a kind. They are recognized as the Net Promoter Score® leader across the three major product categories they offer: Auto Insurance, Homeowners Insurance and Banking. "USAA represents the gold standard in achieving authentic, lasting customer loyalty, and the brand is the embodiment of consumer engagement," said Ken Tuchman, TeleTech chairman and CEO. "It is truly an honor for TeleTech to be recognized for our role in helping USAA execute on their noble member-focused mission."
TeleTech received the award for its 360-degree approach to instilling USAA's culture into its member experience centers. The program is based in part on recruiting and hiring veterans and their families. TeleTech and USAA both have active programs to recruit military veterans and their families. The program also includes proactively instilling USAA/military culture within TeleTech member experience centers, and extending support to veterans in our community.
"While we truly appreciate being recognized for our military culture and employment programs, veterans are great employees," Tuchman said. "They perform at higher levels, learn quickly and, most importantly, understand the needs and challenges of the USAA members they serve." USAA customer experience centers comprised 18 percent of TeleTech's total veteran hires in 2012. TeleTech plans to increase that number to 35 percent in 2013.
For 30 years, TeleTech and its subsidiaries have helped the world's most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 39,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit www.TeleTech.com.
Net Promoter Score® and NPS® are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
TeleTech Holdings Inc.
Jeanna Blatt, 303-397-8507
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