Dell Software Solutions Accelerate Active Directory Consolidation, Reduce Local Administrative Suppo


Dell SoftwareSolutions Accelerate Active Directory Consolidation, Reduce Local Administrative Support Calls by 98 Percent

  • Johnson Matthey accelerates consolidation of 10,000 users and 27 forests into a single Active Directory forest with Migration Manager for Active Directory

  • ActiveRoles Server provides secure, automated user and group management for the new consolidated AD structure

  • Dell combines AD migration and identity management to deliver a solution in eight months versus an estimated four years, with no data loss or disruption to majority of users

  • Support calls from local administrators decrease from five or six calls per day to only one to two calls per month

ROUND ROCK, Texas--(BUSINESS WIRE)-- Dell today announced that its migration, compliance, and identity and access management offerings enabled an end-to-end solution for international specialty chemicals company Johnson Matthey that reduced Active Directory (AD) migration time by 83 percent, and decreased support calls from local identity administrators by 98 percent.

A FTSE 100 company on the London Stock Exchange, Johnson Matthey needed to respond to its disparate working cultures across its 27 Active Directory forests. The company has 10,000 users in 30 countries, and recent growth led to a need to consolidate all of its AD forests into a single forest for centralized authorization and administration of users and computers in the network. This would enable better integration with existing systems, heightened security, and more effective communication and collaboration between locations. Following the migration, the company needed to effectively manage the new AD, including the delegation of administrative rights to each office for local identity and access management.

Dell's 3-pronged solution was identified by Johnson Matthey as the most comprehensive value proposition available by any vendor to manage the consolidated AD structure and provide identity management, including delegation of permissions to local administrators.

1. The Migration Manager for the Active Directory component of the solution enabled migration into a single Active Directory forest, and ensured a smooth directory consolidation, with no impact on the majority of users - who were generally unaware of the migration. As part of the move, Johnson Matthey also was able to migrate 100 percent of email access for users without major data loss or business disruption.

2. Following the migration, Johnson Matthey needed long-term identity management, as well as enhanced, automated security for the newly consolidated AD environment. The company met this need with Dell ActiveRoles Server. By providing user and group account management, strictly enforced role-based security, day-to-day identity administration, and built-in auditing and reporting for Windows-centric environments, ActiveRoles Server enabled Johnson Matthey to:

  • Tighten the security of Active Directory by consistently regulating administrative privileges through security policies

  • Protect critical Active Directory data by strictly enforcing policies and eliminating unregulated access to resources

  • Automate account creation and deletion for efficient user lifecycle management for AD

  • Save time and reduce errors by providing automated group management

3. With the renewed emphasis on building and maintaining the most secure and efficient AD environment possible, the company also implemented ChangeAuditor™ for Active Directory to track and alert on configuration changes in real time, while allowing local level management of computers, servers and accounts. It was particularly important to allow each local office to tailor their security and access rights to local requirements.


Stephen Way, divisional IT director, Johnson Matthey

"We chose this full solution as the benefits were threefold. It allowed us to deliver the AD migration within our tight deadline without data loss and disruption to the majority users, improve security levels and comply with industry regulations, and provide ongoing management. A project that could take up to four years when carried out manually, took just eight months. And, because it manages some of the administration, ActiveRoles Server has also delivered significant time savings for IT staff, giving them more time to focus on value-added activities. Support calls also have dropped by 98 percent."

John Milburn, executive director, Identity and Access Management Solutions, Dell Software

"Undertaking a major migration project with minimal disruption to the business and then ensuring adherence to access rights across different environments are indicative of the practical internal hurdles organizations experience when managing a disparate and distributed environment. Dell's end-to-end solution covers everything from migration to management, to ongoing security assurance, all while mitigating the risk of losing data, and minimizing disruption to users. We recognize that today's connected networks have made data security more critical than ever. Our migration and identity and access management products enable Johnson Matthey employees to collaborate and share information while providing the appropriate level of security."

Supporting Resources:

About Dell

Dell Inc. (NAS: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit

Dell is a trademark of Dell Inc.Dell disclaims any proprietary interest in the marks and names of others.

Dell Software
Nisha Morris, 949-754-8714 or 714-414-3232

KEYWORDS: United States North America Texas


The article Dell Software Solutions Accelerate Active Directory Consolidation, Reduce Local Administrative Support Calls by 98 Percent originally appeared on

Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

Copyright © 1995 - 2013 The Motley Fool, LLC. All rights reserved. The Motley Fool has a disclosure policy.

Originally published