Ball State University Offers First Interactive Intelligence Curriculum to Prepare Students for Caree


Ball State University Offers First Interactive Intelligence Curriculum to Prepare Students for Careers in Business Communications Technology Industry

Interaction Center Certified Associate training program to help students secure jobs with Interactive Intelligence and its global base of customers and partners

INDIANAPOLIS & MUNCIE, Ind.--(BUSINESS WIRE)-- Ball State University students are mastering business communications software created by Indianapolis-based Interactive Intelligence Group Inc. (NAS: ININ) that should enhance their skill sets for jobs in today's global economy.

Graduate students enrolled in the first Interaction Center Certified Associate (ICCA) training program are learning how to manage the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC). CIC is used by more than 5,000 companies worldwide to enhance their customers' service experience.

The university is offering the newly developed program through its Center for Information and Communication Sciences (CICS) as part of its Advanced Networking - Unified Communications course. Interactive Intelligence is providing both the software and hardware for the program's lab environment.

The program includes theoretical and hands-on lab courses that teach students aspects of managing, administering and using CIC, including the following:

  • Creating users, roles and workgroups.

  • Creating automated attendant menus and queues.

  • Configuring stations and running reports.

  • Performing SIP troubleshooting.

  • Using CIC's supervisory and client applications.

Graduates of the training program will be qualified to take an exam that will certify them to work with CIC. Students who pass the exam receive the ICCA designation, which validates them as having the necessary skills to function as contact center managers, supervisors and administrators who support CIC.

"We developed this curriculum in collaboration with Ball State to create more job opportunities within the high-tech industry both here in Indiana and around the globe," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "With our own staff of 1,500-plus employees, along with our more than 5,000 customers and 350 reseller partners worldwide, ICCA-designated graduates will not only have more job opportunities, but will enter the job market with a highly sought after credential that will give them a distinct competitive advantage."

Developing such partnerships with the business community to create applied learning experiences for students has been a driving force for Ball State, according to Dr. Stephan Jones, CICS director.

"Skills learned in the classroom are creating the next generation of software experts who manage these vital customer service centers around the globe," Jones said. "The Interactive Intelligence partnership has provided us with a cutting-edge lab and learning environment that will provide exceptional technical skills and more importantly, career opportunities for our students."

For more information about the program, visit

About Ball State University
Ball State University offers about 190 undergraduate majors and pre-professional programs, along with more than 100 master's and doctoral degrees. About 97 percent of its classes are taught by professors. Ball State programs in architecture, telecommunications, landscape architecture, education, entrepreneurial management, and its online master's degree program in nursing are consistently ranked among the best in the nation. In 2011, U.S. News & World Report ranked the university eighth among "up-and-coming" colleges and universities. It ranked Ball State among its top 20 Best Online Bachelor's Programs in 2013. The Princeton Review has named Ball State one of the best universities in the Midwest for the past eight years. Ball State University is located in Muncie, Indiana. For more information, visit or call 800.382.8540.

About Interactive Intelligence
Interactive Intelligence Group Inc. (NAS: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


Ball State University
Media relations
Marc Ransford, +1 765-285-1570
Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications

KEYWORDS: United States North America Indiana


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