Plantronics Wearable Technology Enables Avtex to Provide a Seamless Microsoft Lync Experience


Plantronics Wearable Technology Enables Avtex to Provide a Seamless Microsoft Lync Experience

Leveraging the Plantronics Spokes SDK and the contextually aware Voyager Legend UC, Avtex Smart Forward Agent Application Allows Users to Automatically Transfer Calls to their Mobile Device

HOUSTON--(BUSINESS WIRE)-- Microsoft Worldwide Partner Conference - Plantronics (NYS: PLT) , a pioneer in wearable technology, today announced that a key partner, Avtex Solutions, has developed the Avtex Smart Forward Agent application to provide users with additional functionality when they use the Voyager Legend UC headset with Microsoft Lync. By leveraging the contextual information the Legend provides about how close a user is to their PC while wearing it, Avtex Smart Forward Agent can automatically turn the Lync Call Forwarding or Simultaneous Ring features on when the user walks away from their PC.

"Plantronics is excited to see our partners leveraging the broad capabilities of the Voyager Legend UC to bring users an application that enhances the Lync experience beyond audio," said Joe Burton, senior vice president of Technology, Development & Strategy and CTO at Plantronics. "With users becoming increasingly mobile the Avtex Smart Forward Agent better integrates a user's mobile phone with Lync for a truly unified communications experience."

By automatically turning on the Call Forwarding or Simultaneous Ring feature when stepping away from their PC, or turning it off completely - users can communicate the most up to date presence to contacts and maximize the Microsoft Lync experience.

"We based the Avtex Smart Forward Agent application on the Plantronics Spokes SDK because of Plantronics' unique ability to tap into aspects of a person's physical world," said Colleen Reynolds, vice president at Avtex Solutions. "The sophisticated sensor technology Plantronics incorporates into their headsets automatically creates a contextually aware platform for Avtex to build on. We are confident our two technologies will bring users a seamless call forwarding experience."

Avtex saw the opportunity to enhance the Lync experience by capitalizing on the Spokes SDK™ and the embedded sensor technology within Plantronics headsets. Avtex created the Avtex Smart Forward Agent application, which could communicate contextual data with the PC and headset through a Bluetooth® USB Adapter to sense users' presence, automatically prompting the Lync Call Forwarding or Simultaneous Ring feature as needed.

Microsoft Lync connects people everywhere, on Windows 8 and other operating systems including mobile devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video, and a greater meeting experience.

To view this technology at the Microsoft Worldwide Partner Conference, please visit us at booth #530.

Plantronics Product Families Optimized for Microsoft Lync 2013

In addition to the Voyager Legend® UC, which can be integrated with the Avtex Smart Forward Agent, Plantronics has a full suite of endpoints Optimized for Microsoft Lync 2013. Delivering a choice of high quality audio endpoints can be critical for user adoption of any unified communication solution. These products are available now through authorized Plantronics Distributors and Resellers.

  • Plantronics Voyager Legend® UC: USB Bluetooth® Headset System
    The Voyager Legend UC is a CES award-winning product which connects to a PC, mobile phone or tablet. This headset understands how and when you want to talk, with Smart Sensor™ technology that reacts when you put the headset on, letting you quickly take a call without a click. Tapping the voice command button provides battery level, connection status, and more. A portable charging case and a desktop charging stand mean that it's always ready, while precision-tuned triple mics cancel noise and wind.

  • Plantronics Blackwire®: USB Corded Headsets
    The Blackwire family includes the CES award-winning Blackwire 700 series, a versatile headset that goes beyond providing outstanding audio quality by also connecting to a Bluetooth enabled phone or tablet. A detachable cable and integrated clothing clip allow you to take your mobile call to-go with up to ten hours of talk time.

  • Plantronics Calisto®: USB Phones & Speakerphones
    The Calisto family includes the CES award winning Calisto 620, a multi-device speakerphone that connects to a PC and a mobile phone. The speakerphone is portable, sounds great and sets up easily. It provides up to seven hours of talk time, has its own high-quality travel case, and is an ideal size to throw in a laptop bag.

  • Plantronics Savi®: Wireless Headset Systems
    The headset line features wideband audio support through DECT wireless technology, providing lifelike voice fidelity and the ability to roam up to 350 feet from the base. The Savi 700 series connects to PC, mobile and desk phone and allows you to manage all calls from a single wireless headset. The Savi 400 series delivers high sound quality for PC communications and the convenience of portability.

About Plantronics: Simply Smarter Communications®

Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology for 50 years, creating innovative products that allow people to simply communicate. From unified communication solutions to Bluetooth® headsets, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100™, as well as 911 dispatch, air traffic control and the New York Stock Exchange. For more information, please visit or call (800) 544-4660.

Plantronics, Blackwire, Calisto, Savi, Simply Smarter Communications, Smart Sensor, Spokes and Voyager Legend are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license.

All other trademarks are the property of their respective owners.

About Avtex

Avtex, a Pohlad Family Company, provides professional services and strategic consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex is uniquely qualified to help clients deliver exceptional experiences to their customers using technology. Backed by strategic partnerships with Microsoft and Interactive Intelligence, Avtex is truly a breadth and depth provider of customer experience technology solutions. Find out more about Avtex online at or follow Avtex on Twitter at @avtex.

Karen Auby, 831-458-7814

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